Overview The Patient Access Representative is responsible for providing efficient and courteous service to patients for registration and scheduling within established policies and procedures; is responsible for promptly greeting patients and visitors and assisting in directing the flow; is responsible for posting accounts daily. Responsibilities • Greets patients courteously, determines their needs, and offers assistance. • Registers patients by performing necessary procedures such as preparation of records, reports, notices, service charge slips, and payor information. • Interviews patients, relatives, or others responsible to determine payment arrangements and refers unusual cases to the immediate supervisor. • May assist self-pay patients in making suitable arrangements for balances due beyond initial deposits or third-party payments. • Answers inquiries related to patient accounts and advises patients regarding insurance benefits. • Receives all payments and deposits, issues receipts for monies received, and maintains proper accounting of all funds received. • Posts charges daily to the appropriate patient accounts. • Posts payments to patient accounts daily. • Contacts insurance carriers and agencies to obtain precertification for ancillary, admission, and surgical procedures. • May transport patients in wheelchairs. • Operates various office equipment including copiers, fax machines, and other assigned equipment. • Operates communication systems, including placing and answering telephone calls, paging or contacting staff, and maintaining appropriate records. • May serve as a general receptionist for the clinic, providing non-technical information regarding clinic services or referring inquiries to the appropriate person. • Makes and maintains appointment schedules for clinic physicians. • May obtain required signatures on reports and records related to release of information according to clinic policies. • May assist physicians and nursing personnel as required. • Contacts patients, physicians, or others for information necessary to properly complete insurance or other billing requirements. • Maintains files according to established procedures for efficient clinic operation, including patient charts. • Compiles periodic and statistical reports and other data as directed. • Maintains the work area in a clean and safe manner. • Performs other related duties as assigned. • Complies with all policies and standards. Qualifications Minimum Education: • High School diploma or equivalent required. Associate’s degree preferred. Minimum Work Experience: • High School Diploma or Equivalency required. • Two years experience in healthcare registration preferred • Excellent verbal, presentation and written communication skills. Required Skills, Knowledge, and Abilities: • Ability to communicate in English, both orally and written. • Ability to work independently within general guidelines. • Ability to work well with others in a calm, friendly manner in a high volume, high stress environment. • Ability to remain focused amid frequent interruptions. Required to comply with OSHA regulations for the N95 respirator training and fit testing. (job classifications that require fit testing)