Overview A Patient Access Supervisor is responsible for managing the patient access functions of a healthcare facility, including patient registration, appointment scheduling, insurance verification, and patient information management. This role requires strong organizational and leadership skills to oversee a team of patient access representatives, communicate effectively with other healthcare professionals, and ensure high-quality patient experiences. Responsibilities • Supervise and direct a team of patient access representatives, providing guidance and training to ensure efficient and effective patient access operations. • Manage patient registration, appointment scheduling, insurance verification, eligibility, pre-authorization, and out-of-pocket cost estimates functions. • Ensure compliance with healthcare regulations, insurance requirements, privacy standards, and facility policies. • Continuously evaluate and improve patient access processes, workflows, and technologies to enhance the patient experience and optimize department performance. • Implement best practices, standards, and quality metrics to measure and monitor patient access performance, productivity, accuracy, and timeliness. • Collaborate with other healthcare professionals, such as physicians, nurses, administrators, and finance staff, to achieve organizational goals and optimize patient outcomes. • Develop and maintain positive relationships with patients, families, and caregivers by providing exceptional customer service, empathetic communication, and personalized experiences. • Provide accurate and timely reports to management, stakeholders, and regulatory agencies regarding patient access statistics, trends, and issues. • Completes charge reconciliation, late charge additions, and unfinalized review of billing. • Review denials that are specific to authorizations, eligibility, registration, needing more information, etc. that are assigned by the Central Billing Office and Meditech. • Verify that all scheduled services have authorizations, as needed. • Establish point-of-service collection goals for the registration staff. • Resolve assigned tasks. • Resolved assigned account checks. • Assist hospital departments with removing and adding charges. • Work the return to client file as assigned by the Meduit for resolution. • Check and work mail. • Quality Assurance checks of consent forms, cards, and insurances are verified.Assist other departments as needed with claim resolution. • Work the assigned PAD functions, as needed. Qualifications Education • High School Diploma required. Experience • Minimum of three (3) years of experience in Patient Access or a related healthcare field required. • At least one (1) year of supervisory or management experience required. Knowledge • Knowledge of healthcare regulations, insurance requirements, privacy standards, and facility policies. • Understanding of governmental and private insurance guidelines. • Strong clinical knowledge with the ability to conduct chart reviews and communicate effectively with physicians and medical staff. • Experience utilizing electronic health record (EHR) systems, practice management software, and patient data management tools. Skills and Abilities • Excellent organizational, leadership, communication, problem-solving, and interpersonal skills. • Ability to collaborate effectively with healthcare professionals, patients, families, and caregivers. • Strong attention to detail, accuracy, and quality assurance. • Ability to exercise sound judgment and maintain professionalism in a fast-paced healthcare environment.