Requisition ID 2026-4311 Job Summary Job Summary Job Title: Medical Support Assistant Department: Department of Veterans Affairs Healthcare System: VA Health Care System Location: Onsite; Colorado Springs, CO Salary Range: $21.47, $5.09 H&W Work Schedule: Full-time Overview: Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. All roles require attention to detail, effective communication, and a strong commitment to Veteran care. Primary Responsibilities Key Responsibilities: • Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines • Receive and respond to incoming calls, secure messages, and Veteran inquiries • Conduct patient check-ins and check-outs • Review, verify, and update demographics, insurance, and other patient data in VA systems • Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM) • Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments • Coordinate care across internal VA services and external providers when applicable • Maintain confidentiality and compliance with HIPAA and federal privacy regulations Minimum Qualifications • U.S. citizenship • High school diploma or GED required • Oral and written proficiency with English. • Basic medical terminology knowledge • Minimum of 6 months’ customer service experience • At least 1 year of clerical, call center, or healthcare administrative experience • Proficiency with Microsoft Office Suite (Outlook, Excel, Word) • Typing and data entry speed sufficient for a fast-paced environment (at least 50 words per minute (WPM) • Ability to pass a federal background investigation and obtain Tier 1 security clearance