Summary: A Service Writer provides excellent customer service, assists in maximizing the stores’ consistency, speed and quality to meet customer’s expectations. Duties and Responsibilities: • Deliver friendly, courteous and prompt customer service, in person or on the phone • Obtain required information for equipment being serviced • Communicate effectively with Service department • Complete customer’s invoice at the completion of service and collect method of payment (cash, check, credit card or other forms of payment) • Balance daily sales including cash drawer, credit card and methods of payment during assigned shift • Use a consultative selling process to assist customers with additional service options that could be needed • Gain superior product knowledge to effectively help customers • Prepare daily shift activities and paperwork • Maintain store cleanliness • Maintain display inventory in customer area • Complete any other duties or special projects as assigned Skills and Qualifications: • Basic reading, writing and math skills • Basic computer skills • Ability to thrive in a fast-paced environment with many priorities • Ability to work cooperatively in a team environment • Ability to read, write and verbally communicate in English • Ability to sit, stoop, kneel, push, climb, move, reach and work overhead, lift up to 60 lbs. • Ability to work a flexible schedule including nights, weekends and/or holidays Benefits: • Competitive wages • Paid Earned Personal Leave • Holiday Pay (for worked holidays) • Options for single and family health coverage • Life Insurance • Flexible Spending Account (for Unreimbursed Medical or Dependent Daycare Expenses) • Employee Discount • Uniforms I understand the statements in this job description are intended to represent the key duties, but are not intended to be ALL responsibilities or qualifications of the job. I agree that if offered this position, I can meet all of the requirements of this job with or without reasonable accommodation.