“Improving the lives of those with chronic care diseases while providing solutions to our customers.' Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying. **Remote, Hybrid, or On-Site based on business needs and location** Essential Duties: Under the general supervision of the Customer Care Supervisor, a Customer Care Specialist is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers which includes; patients, clients, referral sources, physicians, sales representatives, and fellow coworkers. Responsibilities: • Answers incoming phone calls and faxes, takes customers’ orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items • Maintains open communication with patients/clients and referral sources • Responds to patient/client questions and problems • Services walk in customers as needed • Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested • Gathers all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc. • Verifies medical necessity with physician • Verifies eligibility and coverage with Insurance and carrier according to guidelines or contract • Verifies payer (with matrix), obtains authorization, expiration date • Verifies patient demographics and prior equipment usage with patient • Informs patient of financial responsibilities: copay, share of cost, deductible, etc. • Enters data and each order (new or otherwise) in system accurately and in a timely manner • Processes closet and on call orders as received • Enters notes in appropriate areas of insurance, general, and authorizations in the computer system • Process orders to shipping or dispatching for Technician or RT deliveries • Remains knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit information • Attends all departmental meetings, company meetings, and in-services • Reports to work daily and is ready to work at the scheduled start time • Works Saturday assignment as needed or scheduled • Performs any other duties that may be requested by supervisor or management • Understand and adheres to all of SuperCare Health company policies • To remain knowledgeable to date on all products, guidelines and insurance coverage trends • Maintain a professional safe and clean work environment. • Understand and adheres to all of SuperCare Health company policies. • Perform all other duties as assigned and required • Must meet minimum of monthly goals • Schedule- varying start times • Fundamental Computer Skills Education and or Work Experience Requirements: • Experience with Medical Supply Company • Knowledge of diagnosis and Medical terminology • Excellent Customer Service skills • Detail oriented • Previous Management/Supervisor or Lead experience • Proficiency in Microsoft Word, Outlook, and PowerPoint • Experience in healthcare, medical and/or HME industry (preferred) • Be able to work on multiple tasks. Plan and prioritize actives to achieve results and meet deadlines • Strong organizational skills and detail oriented • Bilingual Spanish Preferred Benefits: • Medical • Dental • Vision • Flexible Savings Account • 401K • Voluntary Life Insurance • Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day. Perks: • Paid Training • Paid Time Off • Sick Time • Growth Opportunities • Employee Referral Reward Program • Employee Discount Program • Compensation dependent on experience & qualifications with a range of: • CCS 1 $15.30-$23.63 • CCS 2 $16.20-$25.52 What SuperCare Health is About 'SuperCare Health is a comprehensive, post-acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes. Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients. Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program. We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day. Connect With Us! Company Website: https://supercarehealth.com/ Company Business Hours - 8:30 AM – 5:30 PM PST LinkedIn | Twitter | Facebook | Instagram