About Kinaxis Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis.    In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in India and around the world as we continue to innovate and revolutionize how we support our customers. Our journey in India began in 2020 and we have been growing steadily since then! Building a high-trust and high-performance culture is important to us and we are proud to be Great Place to Work® CertifiedTM. Our state-of-the-art office, located in the World Trade Centre in Chennai, offers our growing team space for expansion and collaboration. Location Bengaluru, India About the team The Senior Instructor within Training and Enablement, as a fully proficient and seasoned professional, will be responsible for developing applied learning curriculum and deliver product education services to global customers, internal employees, and partners. They will enhance and formalize emerging knowledge programs and support the launching of innovative new deliverables. What you will do • Responsible for developing product knowledge certification programs. • Design and facilitate bootcamps, labs, and workshop style classroom training to Kinaxis customers, partners, and employees for Maestro (Rapid Response). • This includes customization and development of new courseware to support customer specific training material for both instructor-led, and Virtual instructor-led training. • Drive transformation activities to ensure effective adoption of product lines with audiences spanning from new to advanced users leveraging existing and customized courseware. • Consult and collaborate by building relationships with internal teams (documentation, curriculum, project management, product groups, partner organization and deployment consultants) to develop roadmaps for new learning tools and enhancements to existing tools. • Design and maintain knowledge and documentation management systems and processes. • Develop reporting metrics, including learner assessments and an operational dashboard to provide insights and informed decision making. • Advanced analytical and problem-solving skills. Shares knowledge and provides clear and concise documentation. • Coach and mentor new instructors including Authorized Training Partner instructors. • Maintain product knowledge of Kinaxis applications, training techniques, and the supply chain management industry. What we are looking for • Bachelor’s degree in a related discipline • 5-7 years of related experience in developing learning programs within Supply chain Management • Experience of implementing Maestro (Minimum of one end to end project) is an added advatage. • Minimum 2 years of relevant experience in training, preferably in Supply Chain Management • Directly related experience with analytics, dashboards, and scorecards • Demonstrates credibility and integrity to garner respect from multiple contacts and provides service excellence. • Professional certification(s) within APICS • A clear, concise, and professional communicator with the ability to present complex information and demonstrate knowledge to challenge the status quo and engage the listener at the appropriate level. • Active listening skills with the ability to manage ambiguity and consider input from others to determine the best course of action. • Use of empathy and influence during interactions. • Intermediate to advanced skill in MS Office, Kinaxis product knowledge • Knowledge of Java script and modern web-oriented scripting languages • Experience working with relational databases and strong technical and SQL skills. #Senior #LI-GP1 Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact. People matter at Kinaxis and these are some of the perks and benefits we created for our team: • Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month) • Flexible work options • Physical and mental well-being programs • Regularly scheduled virtual fitness classes • Mentorship programs and training and career development • Recognition programs and referral rewards • Hackathons For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com. Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at [email protected]. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses. Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.