Company Description Falcons Fury Harley-Davidson®, located in Conyers, GA, is known to be easily accessible for riders on the go, surrounded by rolling hills, lakes, and streams making it the optimal place for our Harley-Riders and Motorcycle Enthusiasts! We have a large selection of New and Pre-owned Harley-Davidson® bikes, experienced technicians, and a fully stocked MotorClothes® Department. Job Description Major Duties and Responsibilities 1)Sales Department Associate • Attain new and used sales quotas as agreed upon with the sales manager. • Use floor time effectively to meet customer needs and solicit sales of all products. • Present the features of all products to customers along with their benefits. • Show each customer the advantages of products over competing brands. • Cross-sell additional parts, accessories, F&I products, warranties & service contracts, etc., with all new and used motorcycles. • Maintain profit margin objective for all motorcycle sales. • Follow procedures to ensure timely and proper completion of all paperwork. • Introduce new customers to the Service, Parts, General Merchandise, F&I departments, and personnel. • Maintain floor stock daily to ensure vehicles are clean and polished. 2)Customer Service • Greet customers immediately in a courteous and friendly manner. • Handle telephone transactions quickly and courteously. • Ensure customers are properly qualified for needs, wants, and buying ability. • Practice a feature/benefit selling methodology so that all customers receive consistent treatment when doing business. • Use a common and consistent quotation methodology for motorcycle sales, trade-ins, and purchases. • Conduct a road test and pre-delivery inspection prior to delivery to the customer. • Ensure the delivery to the customer is an “EVENT” that endears the customer to the dealership. • Contact customers to encourage additional sales and ensure customer satisfaction. • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right.” • Attend training sessions to keep current with sales techniques and department issues. • Cultivate prospects (e.g., showroom customer follow-up, phone-in inquiries, past owners, etc.). Commitments • Treat all employees and customers fairly, courteously, and with dignity. • Model superior customer service behavior for all sales personnel by maintaining positive relationships with customers, employees, and GM. • Remain current with all Sales department training available by attending seminars, workshops, and other related training programs assigned by the Sales Manager. • Be prompt and available for flexible scheduling. • Be honest and fair in all business dealings. • Meet or exceed sales quotas regularly. • Continually learn more about the products and services you sell. Stay current on motorcycle trends and selling features. Physical Demands • The noise level in the work environment is occasionally loud. • Occasionally requires balancing and pushing a 500 to 800 lb. motorcycle. • Spend the majority of the day on your feet. Working Conditions • Is potentially exposed to battery acid, gasoline, chemical cleaning materials, or other toxic materials commonly found in a motor vehicle service department. • Occasionally, exposed to exhaust fumes or other airborne particles. Qualifications • Must have the ability to get along with a broad customer base. • High energy level. • Excellent communication skills and demonstrated “closing skills”. • Knowledge and experience with sales of motorcycles and other products sold by the dealership or the demonstrated ability to learn them quickly. • Must be able to work effectively with all dealership areas to maximize the buying experience for the customer and the dealership's profitability. Commission Based; expected first-year earnings of $45,000-$85,000. Commissions are uncapped with top performers making over $100,000. Additional Information Perks & Benefits: • Medical, Dental & Vision Insurance • 401(k) with Company Match • Paid Time Off, Increases with Tenure • Closed on Thanksgiving & Christmas • Employee Pricing on Vehicles, Parts & Service • Free & Discounted Gym Memberships • Travel Discounts on Hotels, Flights & Rentals • OEM Certification & Paid Manufacturer Training Opportunities • Career Growth within a Fortune 500 Company All your information will be kept confidential according to EEO guidelines.