Overview Opportunity: Housekeeping Manager Manage housekeeping operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Executive Housekeeper – Operations Manager – Assistant General Manager Your Focus • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. • Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures. • Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety. • Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns. • Prepare schedules based upon occupancy and assign duties to associates. • Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner. • Prepare required paperwork pertaining to departmental functions. • Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction. • Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety). • Maintain departmental expenses in line with the budget as described by the General Manager. • Ensure compliance with specific brand standards. • Be aware of and communicate service scores to drive improvement and higher guest satisfaction. • Follow sustainability guidelines and practices related to HHM’s EarthView program. • Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed. • Perform other duties as requested by management. Your Background and Skill • High School diploma or equivalent preferred. • One year previous housekeeping supervisor experience required. Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts. • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It