Company Description Sutherland is on the lookout for team-oriented and results-driven people to join us as BILINGUAL (EN/SP) Customer Service Specialist. These forward-thinkers will be responsible for efficiently managing client accounts by taking ownership of account handling, maintenance, collection and liquidation for assigned portfolios. The Sutherland team is dedicated to providing professional work opportunities that will aid in the development of your analytical and problem-solving skills. We are committed to building a better you! Job Description • A supportive team environment- All efforts are collective, so you are never alone • Top-notch paid training- A chance to learn and earn • Unlimited advancement opportunities- Your career development is never-ending • Rewarding benefits package- Your well-being is top priority Your new Career will include: • Analyzing payment history/notes and clearly communicating account statuses to customers • Recommending appropriate solutions to customers by analyzing their accounts and negotiating acceptable collection arrangements • Promptly report/refers sensitive and complex issues to the Team Leader • Documenting all activities in accordance with established procedures in a clear and concise manner • $18.50/hr Qualifications • High School Diploma (required) • Fluent in English and Spanish (required) • Ability to type a minimum of 30 WPM • Previous experience in customer service, retail services, and call contact environment • Strong organizational and problem-solving skills • Demonstrated ability to perform at a high level, to support our high volume of inbound calls • Excellent verbal and written communication skills • Excellent attention to detail • Working knowledge of Microsoft Windows, Word, and Excel • Ability to maintain a calm, professional and positive demeanor while handling multiple projects and meeting deadlines Additional Information This role is open to those eligible to work in the USA. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.