Job Title: Digital Sales and Customer Experience Specialist Company: Easterns Automotive Group Location: Sterling, VA Easterns Automotive Group is actively seeking a tech-savvy and dedicated Digital Sales and Customer Experience Specialist. As a leading multi-location certified pre-owned automotive retailer, we are committed to unparalleled customer experiences, both digitally and in-store. Our aim is to be the go-to destination for automotive purchases in the DC and Baltimore metro areas. Benefits: When you join Easterns Automotive Group, you are not merely an employee but a valued member of a family that prizes your professional growth and well-being. Our extensive benefits package includes: • Health & Dental Insurance: Ensuring the well-being of you and your family. • Vision Insurance: Taking care of your eye health. • Life & Disability Insurance: Providing financial security for you and your loved ones. • Health Savings Account: Additional flexibility for your health care needs. • 401(k) Matching: Contributing to secure your financial future. • Paid Time Off & Parental Leave: Because we know life happens. • Flexible Schedule: Balancing your work and personal life. • Paid Training & Tuition Reimbursement: Invest in your continuous personal and professional development. • Employee Discounts: Enjoy exclusive discounts on vehicles and services as our token of appreciation. Responsibilities: As a Digital Sales and Customer Experience Specialist, you will: • Consultative Digital Selling: Serve as a trusted advisor, providing specialized information about our range of vehicles through digital channels. • Customer Relationship Building: Use your digital communication skills to convert online interactions into lasting customer relationships. • Digital Troubleshooting: Proactively solve any challenges customers face in the online purchasing process. • Follow-Ups & Problem-Solving: Schedule regular digital interactions with customers while resolving issues effectively to uplift the customer experience. • Team Collaboration: Collaborate with internal teams to achieve sales goals and maintain a positive, customer-focused digital atmosphere. Qualifications: Our ideal candidate will: • Be Digitally Savvy: Comfortable and efficient in utilizing CRM tools and other digital platforms. • Be Empathetic: Exceptional skills in listening to and understanding customer needs. • Show Adaptability: Able to adapt quickly in a fast-paced, ever-changing digital sales environment. • Demonstrate Ethical Practices: Uphold high standards of honesty and transparency. • Be Highly Organized: Possess strong organizational skills to manage multiple tasks efficiently. • Have a Passion for Cars: An enthusiasm for vehicles and a willingness to continually learn about our products. • Fluency in English: Additional language skills, particularly in Spanish, are a significant plus. • Educational Credentials: A Bachelor’s degree is an advantage. Work Schedule: • This is a full-time position. • An 8-hour shift is required. • Availability to work on weekends is required. Compensation: • The pay structure will be a Base Salary + Commission, with an earning potential of $44,000 - $88,000 per year. If you are driven by the ambition to transform the digital car-buying experience into something extraordinary, we welcome you to join Easterns Automotive Group. We are excited to integrate your unique perspective and energy into our dedicated team! 5 Days a Week - Alternating Sundays Weekdays: Morning Shift: 9:30 AM - 4:30 PM Afternoon Shift: 12:30 PM - 8:00 PM Saturday: Morning Shift: 8:30 AM - 4:30 PM Afternoon Shift: 12:30 PM - 8:00 PM Sunday: 10:30 AM - 5:00 PM