Uraian Pekerjaan •Coordinate with the Operations Excellence Group Head HO regarding the implementation of Front Office Department initiatives/programs/projects to increase patient satisfaction including becoming an agent of change in the Hospital •Establish control processes in providing services including creating a culture of continuous improvement. •Collect data, analyze, compile reports, and evaluate complaints and suggestions for improvement from patients, patient families, or visitors so that can be used as a basis for determining service improvement initiatives/programs. Kualifikasi •Bachelor/master Degree from Healthcare Administration, Business Administration, or any related major •Have minimum 5 years of experience in a similar industry/position or as a Project Manager •Strong leadership skills to manage and inspire a diverse team of healthcare professionals and administrative staff. •Strong analytical and problem-solving skills to address operational challenges and implement effective solutions. •In-depth knowledge of hospital operations, including clinical and non-clinical areas, and experience with operational management. Informasi Tambahan [HATI-HATI PADA PENIPUAN] Siloam Hospitals Group kembali mengingatkan untuk tetap berwaspada pada modus penipuan yang mengatasnamakan Siloam! Siloam tidak pernah memungut biaya apapun maupun bekerjasama dengan agen perjalanan dalam proses rekrutmen.