Company Description Greetings from Saira Jobs! We are currently recruiting for a 'Information Analyst' on behalf of our partner. Explore the opportunity below and apply today if you meet the qualifications! Job Description Key Responsibilities: • Data Collection: Gather data from various sources, including monthly SLA reporting, Raw data files, BI Dashboards, Transformation benefits. • Data Analysis: Analyze SLA data / Transformation benefits to identify patterns, and insights that can help propose changes on SLA metrics as well as to control Transformation project benefit realization. • Reporting: Generate and present reports on SLA performance, Transformation benefits including metrics such as CSAT/resource utilization and Benefit realization. • Documentation: Prepare and maintain documentation related to data analysis processes and findings. Qualifications Education: Bachelor’s degree in related field. | Fresher Skills and Qualifications: • Technical Skills: Proficiency in data analysis tools and software (e.g. MS Word, Excel, PowerPoint, Power BI, MS Access, Copilot etc.). • Analytical Skills: Strong ability to analyze complex data sets and generate actionable insights. • Communication Skills: Excellent verbal and written communication skills to present data findings effectively. Additional Information Stipend: 15k / month Work mode: Hybrid