Teller II Location: Odessa, TX - West • Act as the pleasant front-response associate to all entering bank clients, greeting via lobby or phone in a positive, professional manner. • Cash handling with clients, including disbursements & deposits, and recording and proofing such transactions in accordance with well-defined routine Bank policies/procedures. • Accurately conduct all credit and debit transactions, including receiving checking and savings deposits/withdrawals, checking endorsements, and accepting checks for cashing. • Verify cash drawer, balance, and prepare daily work forms. • Issue traveler’s checks, money orders, savings bonds, and official bank checks. • Keep proper cash supply on hand and prepare daily proof records while maintaining an acceptable difference record. • Assist Banking Center Manager in maintaining accurate audit records as required by Banking Center Monthly Checklist and Semi-Annual Review. • Refer clients to appropriate banking associates for any product information requests or problem resolution. • Cross-trained to open new accounts and/or assist a personal banker with related duties. • Perform client service transactions, including: address changes, performing stop payments, taking check orders, giving account balances, accepting loan payments, and maintaining client records. • May assist in opening/closing procedures and night deposits/ATM transactions. • Works with other associates to ensure proper lobby management and security policies (including alarm functions, cash control, etc.). Key Qualifications: • Polite, courteous, and respectful to all customers. • Use established procedures and guidelines under direct supervision. • Resolve basic client questions & problems. Consult or refer more complex issues to superiors. • Ability to learn the Bank’s line of products and services, relying on that knowledge to assist other associates and clients with questions • Limited decision-making – ability to follow instructions routinely and accurately. • Knowledgeable in financial institution operating policies and procedures, and banking regulations, state and federal. Position requirements: • High school degree or equivalent (GED). • 1+ years of previous Teller experience. Two or more years of heavy cashiering experience may be substituted for Teller experience. • Knowledge of bank products, services, policies, and procedures. • Proficiency with personal computers and other business equipment. • Knowledgeable in financial institution operating policies and procedures, and banking regulations, state and federal. Job Duties Percentage • 75% Teller Responsibilities • 25% Personal Banker Back Up