Electronic Banking Specialist II Location: Midland, TX / Downtown or BCS Momentum Plaza JOB OVERVIEW The Electronic Banking Specialist II will support a variety of Electronic Banking products. This may include administrative and operational support to the Retail and Treasury Management divisions of the Bank as well as client support. ESSENTIAL FUNCTIONS • Ensure compliance with all internal controls and established policies and procedures. • Fast paced, collaborative work environment, as many tasks are completed in dual control format. • Process Electronic Banking daily task accurately, timely and per departmental policy and procedures. • Processes may include but not limited to: ACH non-post, ACH processing, Debit Card, Wires, Synapsys support requests, ACH Yellowhammer, Mobile Deposit, Online Banking setup and support. • Provide friendly, professional telephone support to and instructs clients how to navigate the system and complete tasks. • Performs research in response to customer inquiries regarding Electronic Banking products. • Reviews system reports and performs daily reconciliations for Electronic Banking products ensuring that outstanding items are resolved in a timely manner. • Provide friendly, professional customer service support to the Banking Centers and Clients regarding Electronic Banking products and services. • Other tasks related to electronic banking service as requested by the Electronic Banking Supervisor or Management. EDUCATION & EXPERIENCE • High school education or equivalent with vocational training in business and office operations. • Experience in related field or equivalent to 3 – 5 years. • Wire or ACH experience preferred. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. CERTIFICATIONS, LICENSES, COMPETENCIES, & SKILLS • Ability to operate a personal computer and have a thorough understanding of bank technology requirements. • Ability to read, analyze and interpret professional, financial, and legal documents. • Ability to communicate in a clear, concise manner. • Organizational skills and ability to balance several ongoing projects simultaneously. • Ability to collect and analyze data in order to define and solve problems. • Ability to interpret technical instructions and deal with an assortment of variables. • Professional oral and written communications skills for communicating and building relationships with contacts. • AAP or NACHA Certification preferred • Valid state issued driver’s license is required. • Must be insurable in the state of Florida or Texas. PHYSICAL & MENTAL DEMANDS • Regularly required to use hands and arms to finger, handle, feel, or reach as well as walk, stand, hear, talk, read, write, and carry up to 10 lbs. • Position requires sitting at a desk for extended periods of time. • Attention to detail and mental concentration are necessary for accurately performing tasks, working in a stressful and fast-paced environment, and handling frequent interruptions. • Willingness to adapt to frequently changing environment is required. • Must on occasion deal with emotional, hostile, or antagonistic behavior from customers and be able to respond calmly and professionally.