POSITION SUMMARY Cocktail Server will meet and greet guests in a timely manner. Perform duties with friendly, polite, personalized, and passionate guest service. Convey positive body language; use good posture. Have an enthusiastic attitude while personalizing service to the guest. Must adhere to all policies and procedures. Indian Preference: The Bishop Paiute Tribe’s Wanaaha Casino is an Equal Opportunity Employer within the confines of the Indian Preference Act and the Bishop Paiute Tribal Employment Rights Ordinance No. 1992-01 (as amended on June 28, 2012) and the Indian Self Determination and Education Assistance Act (24 U.S.C. 450, et seq.), 25 CFR 271.44 and other relevant laws. ESSENTIAL FUNCTIONS • Provide fast, friendly, professional, and responsive customer service to all guests. • Ensure all customers receive the correct drink as requested. Serving guests with proper identification. You must check the ID of patrons who look “under 30”. • Responsible for all cash and credit transactions on gaming floor. Must input all drink orders into POS system. • Monitoring alcohol consumption and determining intoxication levels. Offer non-alcoholic beverages to individuals who may be intoxicated. Notifying supervisors of any guest who may be intoxicated. • Make systematic, organized rounds. Maintain 20-minute round times while making two, ten-minute loops through your station. • Communicate with management regarding any area in need of special attention to better facilitate excellent guest service. • Complaints should be handled in a professional manner. Report all problems with any guest to a Supervisor immediately. • Retrieve and return all glassware to bar. • Clean and stock service area. • Abide by all liquor laws and policies. • Promotes current casino events and specials and can give guests directions to all casino areas. • Must be able to work any shift including splits, evenings, weekends, and holidays according to business needs. • Sustain a courteous attitude and pleasant demeanor in all relations including guests and colleagues. • Attend all mandatory meetings. • Cross-training to perform other job functions within the F&B Department. • Perform other duties as assigned by management. SUPERVISORY RESPONSIBILITIES None EDUCATION AND EXPERIENCE • High School Diploma, HSED or GED is required. • Must be 21 years of age or older. • One-year previous experience in serving and/or bartending related job duties. • Ability to work well under pressure. • Ability to accurately take beverage and food orders. • Will be willing to train the right individual. OTHER REQUIREMENTS • ABC (Alcoholic Beverage Control) Training is mandatory within first 30 days of employment. • Food Handler’s Card is mandatory within first 30 days of employment. • Must pass Title 31 within first 30 days of employment. • Must possess ability to interact with the public and fellow employees, demonstrating respect, and tact, courtesy. • An excellent appearance is required and must always be in proper uniform and always be friendly and courteous. • Ability to maintain confidentiality in all matters. Able to hear and speak effectively in a noisy environment. • Must be able to work various schedules, on an as-needed basis; as work schedules could vary and will involve day, evening, or nighttime hours during the week and/or on weekends. • Must meet requirement to qualify for a Bishop Paiute Gaming License. Must pass an extensive background check. • Must pass pre-employment drug test. PHYSICAL REQUIREMENTS To perform this job successfully; the Team Member must be able to perform each essential duty satisfactorily. The demands described here are representative of those a Team Member encounters while performing the essential functions of the job. • Repetitive lifting, carrying, and balancing of service tray, up to 20 pounds using one hand. • Performing physical activities that require considerable use of your arms and legs and moving whole body. • Bending and stooping. • Standing and walking for duration of shift.