Overview Location: New Britain Men’s Shelter (New Britain, CT) Scope of Position: Provide daily supervision, reporting, and support services to guests in a low-barrier residential facility that promotes a Housing First philosophy. Facilitate an emotionally and physically supportive environment for guests. Ensure the security and safety of the facility. Maintain documentation and records of guest activity. Provide ongoing written and verbal communication with the supervisor. Support and encourage guests to achieve goals outlined in their housing plans. Responsibilities • Serve as the first point of contact to triage requests for emergency shelter. • Use shelter diversion techniques to assist households in self-resolving their housing crisis throughout their stay. • Prepare and complete intake packages for households unable to be diverted at the entrance. • Prepare rooms for clients and facilitate sleeping arrangements and storage of personal items. • Review policies and guidelines with clients at the time of entrance. • Ensure clients are complying with program guidelines and procedures. • Deliver services with safety, respect, and effectiveness. • Assess client needs and offer assistance in housing and other goals outlined in the household’s housing plan. • Attend mandatory trainings and staff meetings. • Maintain order and assist in keeping all assigned areas clean and free of hazards. • Perform daily meal and occupancy counts. • Perform daily safety checks. • Receive and put away donations. • Assist in meal preparation, room cleanings, and house laundry. • Complete all agency logs and incident reports in a timely manner. • Provide immediate and professional response to any security/safety emergency or disturbance within or immediately outside the facility. • Complete discharge procedures. • Provide coverage for the facility by monitoring the doors and answering the phone. • Report to all scheduled shifts on time. Qualifications • Fluency in the English language is required. Spanish-speaking ability preferred. • High School Diploma/GED required. • Must be able to work holidays. • Experience working with at-risk populations and/or persons experiencing homelessness preferred. • Sensitivity to cultural and socioeconomic characteristics of the population served. • Commitment to empowering others to solve their problems. • Ability to establish and set appropriate limits with persons served to help them gain skills and confidence. • Ability to work collaboratively with others. • Ability to work in a fast-paced environment and must work well under pressure. • Committed to working with the homeless population. • Ability to maintain confidentiality in all aspects of the work environment. • Basic computer knowledge of Microsoft Office. • Must be empathetic and caring. The Salvation Army is pleased to offer a benefit program to part-time employees who work 20 to 29 hours per week, including... • Employer-funded pension plan (100% vested after five years of eligible service) • Voluntary life insurance • Short-term disability coverage (no cost to employee) • Supplemental insurance coverage options (Aflac, homeowners, auto, and pet insurance) • 403(b) tax-deferred annuity plan • Generous paid time off, including holidays, vacation, and sick leave • Eligibility for the Federal Government’s Public Student Loan Forgiveness Program • Most importantly – a job with a great purpose! Learn more about The Salvation Army's Southern New England Division at https://easternusa.salvationarmy.org/southern-new-england/provide-housing/ An Equal Opportunity/Affirmative Action Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.