Overview Resident Assistant $19.50/hour, Casual/On-Call shifts available **Hiring Immediately** Benefits available Emergency Family Shelter The Salvation Army of the Syracuse Area Position Details: We are currently seeking Casual/On-Call Resident Assistants to provide coverage as needed. This flexible opportunity is ideal for individuals looking to pick up shifts while supporting a mission-driven organization. Position Overview: As an Resident Assistant at the Shelter you will put your customer service skills to use by being responsible for the supervision of residents and the general management of the program. You will insure a safe, secure, comfortable and supportive environment for the residents and their families at the Emergency Family Shelter. As an Emergency Shelter "RA" you will utilize your creative and leadership skills by coaching residents on program policies and rules as well as potential consequences for violation of program rules. There may be times where you are helping a resident with basic needs such as laundry, housekeeping and general clean-up and then there could be a time where conflict resolution, crisis intervention and supportive counseling is needed. What it comes down to is our Emergency Family Shelter is here to help people who are in need! Be a part of something great in your career, apply today to be a Resident Assistant today! Responsibilities Resident Assistant Responsibilities: • Supervise shelter residents and ensure compliance with program policies while providing guidance and support. • Provide crisis intervention, conflict resolution, and supportive counseling as needed. • Welcome new families, complete intakes, and assist with meeting immediate basic needs. • Support Case Managers by encouraging residents' progress toward individual service plans and independent living goals. • Maintain accurate documentation, case notes, HMIS data entry, shift logs, and other required records. • Complete daily operational tasks, answer phones, provide referrals, and communicate maintenance or safety concerns. • Monitor facility safety systems, maintain house operations, and respond appropriately to emergencies. • Attend required trainings and staff meetings, assist with training new employees, and perform other duties as assigned. Qualifications Qualified Applicants: • High School diploma or GED required • Up to Two years of experience internship/working in human services. • Associated degree with one year of experience preferred. • Prior experience working with individuals experiencing homelessness is preferred. • Knowledge of social service resources in the local community • Experience working in office environment;. • Clerical skills to include: phone etiquette, filing, computer skills required, ability to manage several tasks and projects Equal Opportunity Employer: The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin,marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law.