Overview Responsible for the day-to-day running of the front desk reception, including ensuring all issues raised by residents and visitors is handled promptly, responding to telephone calls, resident questions, check-ins, and check-outs, Also, handling other clerical tasks. The ability to work flexible hours (e.g., Weekends and Holidays). Responsibilities • Undertake front desk daily duties. • Keep records of arrivals and departure of residents • Attend to residents needs and concerns in a friendly and cordial manner. • Ensure that residents follow all in-house rules and policies. • Ensure all visitors (family, friends, and delivery persons.) and all non-Salvation Army/Sodexo employees working in building sign in/out and provide them with a visitor’s pass, visitors are to be politely challenged as to the reason for entering the residence. • Assist the Admissions department as needed, as agreed by Director of Operations • Assist with creating photo IDs for all new residents and verify Markle resident IDs. • Monitor security video cameras and reports to administration unusual activities. • Process payments for fees. • Answer calls in a polite, friendly manner and forward calls or take messages as needed. • Accept packages and faxes and sort out daily mail. • Be aware and sensitive to the cultural and social population served. • Contact and inform the maintenance department of the floor number when the fire alarm rings. • Maintain log for borrowed resident keys. • Handling application and other clerical tasks. • Assist with room inspections as needed for current residents and incoming residents. • Monitor RDP database. • Maintain log for keys. • Assist with preparation of welcome packages for all arriving guests as needed. • Supervise security guards. • Monitor use of the fitness center including securing and processing approved “Informed Consent and Waiver of Liability” for residents participating in the fitness activities and program using the fitness room. • Perform other tasks and duties as assigned by the Salvation Army administration. Qualifications • High School Diploma or GED • Ability to communicate effectively in English (written and verbal) • Good Computer Skills (Microsoft Office)