WE LOVE OUR WORK. • Adheres to all departmental and property policies and procedures regarding guest service standards. • Operates assigned bank or window according to procedure. • Determines customer qualifications for mychoice members admission by reviewing player information based upon established criteria. • Opens new player accounts, issues replacement cards, and merges duplicate accounts. • Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank. • Counts down bank or window at end of each shift and reconciles to the cage accountability. • Ensures that all key control procedures are executed according to established guidelines. • Ensures that contents of the banks are organized so they can be readily counted at shift changes. • Prepares and completes all job-related paperwork as approved in the internal Control Submission. • Assists with the NRT kiosk as needed in relation to emptying or filling the units. • Participates in and attends meetings as requested. • Completes Currency Transaction Reports as required by law. • Conducts “Verifications” (doubles) to ensure the accuracy of transaction being paid. • Maintains a clean, well-organized work area and environment. • Performs all other related and compatible duties as assigned. • Maintains strict confidentiality in all company matters. BRING US YOUR BEST. • High School Diploma or equivalent required; or equivalent combination of education and experience. • General cashiering background or prior money handling experience required. • Previous customer service experience required; Player Services or related experience preferred. • Must have excellent written and verbal communication skills; must be fluent and literate in English. • Ability to maintain a high level of confidentiality and professionalism. • Must have exceptional customer service and interpersonal skills. • Strong computer skills required; must be proficient in Microsoft Office applications. • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. • Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. • Ability to work collaboratively and communicate effectively with team members at all levels of the organization. • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. • Knowledge of player tracking systems a plus