Overview Are you looking to start your career with a great company? Do you enjoy solving problems and talking with customers? A Customer Service Role at Snap-on could be for you! Snap-on’s Customer Care Center is currently hiring in-office CSRs to support our franchise network. Our Customer Care Center is a fun, friendly, fast-paced environment where our team provides a World Class Customer Experience via Phone, Email, and Text Message. We offer competitive pay, full benefits, and a great work/life balance. We are currently looking to fill positions in our Crystal Lake Contact Center (this is not a fully remote role; you must be local). Shift time will be 11:00 am to 7:30 pm Monday through Friday. Benefits and Perks • $20.50/hour • Opportunity to earn Sales Bonus ($200-$750) each month • Hybrid Work From Home program (up to 10 days each month based on metric performance) • Start with 13 paid vacation days and 1 week paid sick time (accrued based on hire date) • Employee Assistance Program • Full medical with options for Dental and Vision • 401k with company match • Employee Stock Purchase Program • Employee Purchase Program • Pension • Ability to bid on other shifts based on job performance • Annual raises and bonuses (dependent on profitability of the business) Responsibilities • Receive and resolve customer interactions. • Expedite orders through production plants, vendors and distribution centers. • Provide technical product, statement and order management support. • Add value by offering promotional products on every call. • Provide Sales Support to customers. • Leverage continuous improvement tools to identify and implement process opportunities to enhance service and/or improve franchisee productivity. • Respond to customer requests for quotes and product information. • Work to resolve customer service issues. • Process customer orders into ERP system. • Generate, update and close customer notes in CRM database. Qualifications • 2 years of customer service experience, call center environment preferred • High school diploma or equivalent. • Multi-task with accuracy and promptness in a busy call center environment. • Ability to consistently maintain a professional and positive attitude when dealing with customers and franchisees. • Proficient data entry skills. • Computer skills: basic knowledge of Microsoft Office. • Ability to interface cooperatively with the customer service team and all related departments. • Ability to remain calm under pressure and work in stressful situations in order to promote good customer relations both within and outside the company. Snap-on is a government contractor covered by the Federal Drug-Free Workplace Act. As such, all applicants who receive an offer of employment will be required to pass a drug screen and background check post offer. Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran #IND-CCC