Job Description • Manage and responsible for the Collection Operations of the company • Liaise with Superior (Collection Head) as well as other top management • Ensure that the company runs with legality and conformity to established regulations • Review regularly the efficiency of collection process, policies and people through data driven analysis, and apply improvements • Collaborate with various functions (Product, HR, Finance, Sales, Collection Support, Anti Fraud and Business Intelligence) to boost efficiency and productivity • Review and adjust operational budgets to balance between cost vs credit loss (as well as company profitability) • Manage customer support processes and manage them to enhance customer satisfaction • Responsible for staffing, resource allocation, KPI & Target setting and measurements. Ensure capacity of credit operation is planned well to meet the growth target of the company. • Handle Area Jawa Timur, Bali dan Nusa Tenggara Qualifications • Hold Bachelor Degree (S1) from Reputable University • Have great persistence and endurance to meet operation target, • Highly self-managed & motivated person, able to perfectly multi-task, have a high standard and excited to work in a collaborative environment • At least 3 years proven experience as Collection Operation Manager or equivalent position. • At least 3 years proven excellent organizational and leadership ability • Outstanding communication & people management skill. • Sound knowledge of data analysis and performance/ operations metrics. • Preferably have experience in managing consumer lending products (e.g. Credit Card, KTA, Motorcycle Loan, Consumer Durables Loan) or have experience in Multi Finance Company. • Excellent ability to make decisions, take actions, and make things happen