Overview The Six Flags Entertainment Corporation National Support Center is the go-to resource for our guests. The purpose of this position is to provide fast, friendly, out-going service to members at all Six Flags properties. Support Center Representatives will engage with guests from all across the country! Availability: • 8am-5pm and 11am-8pm shifts. • Full week schedule available, weekends required. • Tuesdays & Wednesdays off or Wednesdays & Thursdays off. Position Type: Seasonal Hourly Rate: $15/hour Responsibilities • Communicating with guests via phone, chat, and email to answer questions regarding park policies and procedures. • Resolving guest complaints and concerns in a friendly and professional manner • Ensuring a safe, and professional work environment is consistently maintained • Keeping Support Center facilities clean and in working order, including restrooms Qualifications • Proficiency in computer skills in Microsoft Office and Windows OS are required • Basic to intermediate Salesforce's experience • Ability to communication via phone, chat and email to resolve concerns • Strong work ethic, attention to detail, and a commitment to safety • Ability to interact in a professional and positive manner • Problem-solving skills • Excellent written and verbal communication skills • Sense of urgency and fun • Friendly, outgoing personality, and ability to address guest concerns with empathy • Ability to read, speak, write, and understand the English language