LOGISTICS COORDINATOR / CALL CENTER CUSTOMER SERVICE/ DISPATCHER We are seeking a Call Center Customer Service / Dispatcher for our fast-paced service business. Our company is thriving because we provide outstanding service, trustworthiness, professionalism and quality. Dispatch experience is a strong plus, along with someone who is a quick thinker, has a calm disposition and customer service background. Key Responsibilities: • Communicate with customers via phone, email, chat or text • Enter new service requests and assign them to appropriate technicians • Coordinate with internal departments to ensure successful completion of tasks • Using Web Board tools to plan technician schedules utilizing zones and certifications for maximum utilization • Schedule parts jobs in advance confirming appointments with customers utilizing analytics • Partner with Business Units to schedule and complete recurring Preventive Maintenances Requirements: • Prior dispatch and direct customer experience or related work history • Excellent communication skills with the ability to successfully interact with a diverse group of employees and customers via phone, email, chat and text • Effectively perform job duties in a fast-paced and often hectic environment while maintaining company standards for customer service • Advanced computer skills and familiarity with Microsoft Office products • Neat & organized work habits including ability to multi-task • Ability to use analytics to direct activity and make decisions based on data • Experience in HVAC industry, a plus Benefits: • Health insurance with generous company contribution • Dental, Life Insurance, Disability, and Vision • 401K plan with employer match • Vacation and sick days • Paid holidays • Training & Development programs Shifts: Monday – Friday Full Time & Part Time shift available On site – In office only