PURPOSE OF THE JOB: To provide hospital wide communication services and administrative or clerical support to Administration and the Executive Office. Acts as an information source for patients, public, staff, and vendors. QUALIFICATIONS: • High school graduate or G.E.D. • Word processing experience required. • Must have excellent telephone manners and good communication skills. • Must be able to communicate effectively and courteously under pressure. • Must be able to interact with the public appropriately when placed in stressful situations. • Must be able to receive and follow instruction. • Must be able to accomplish tasks accurately and efficiently in a timely manner. • Must have good customer service skills. • Prefer previous telephone switchboard experience. • Must be able to maintain good working relationships and communication with others. • Must be able to understand and maintain confidentiality. • Must be able to function in a team setting. • Must have excellent organizational skills. ESSENTIAL FUNCTIONS: • Answers all incoming telephone calls quickly, politely, and directs them to the proper staff/department. • Receives and relays messages for hospital personnel and staff. • May be asked to make announcements, page staff, or implement emergency medical and fire procedures as needed over the intercom system, • Provides exceptional customer service to all visitors, patients, and co-workers. • Distributes mail received from the post office and other departments to the appropriate staff/department. POSITIONS SUPERVISED: None. SUPERVISED BY: Administrative Office Manager