Overview: Works for a Federally Qualified Health Center. Duties and Responsibilities: • Supervise Clinic operations in conjunction with Director of Facilities & Practice Operations • Liaison between medical staff, patients, and other external health care delivery services. • Oversees Medical Clinic Staff functions and duties are aligned with overall operations. • Promotes, models, mentors, and leads customer service excellence. • Supervise implementation and adherence of all agency policies • Participates in the interview selection and recommendation for hiring • Supervise patient scheduling and flow of patient procedures • Supervise computer data input by front desk and eligibility staff • Ensure all patient encounters are checked in and checked out in an accurate and timely manner • Adhere to budget and budgetary guidelines • Perform evaluations on front desk & eligibility staff. • Manage contract reporting calendar and update as necessary • Supervise compilation of all needed materials for program quarterly reports • Monitor site-specific productivity goals and objectives for the site. • Responsible for overseeing adequate medical coverage for designated site • Provides orientation to new staff. • Responsible for ensuring front desk & eligibility staffing patterns are conducive to needs at location. • Coordinates training and continuing education for staff. • Approve timesheets and PTO for designated staff. • Responsible for the allocation & reconciliation of petty cash per site. • Prepares the daily deposit of patient payments for submission. • Be able to handle customer service issues for staff & patients. • Other duties as assigned by the Director of Facilities & Practice Operations Education, Experience, Licensure/Certification and Skills/Abilities Related Requirements: • College degree preferred (experience may substitute for degree) • Must have 4 years of experience in a position with managerial responsibilities • Bilingual in English & Spanish preferred. • Proficiency in Microsoft word and Outlook. • Minimum typing speed of 35 wpm. Continuing Education and Training Requirements: Participates in training required by the funding source and/or required by licensing board.