Summary - Job Responsibilities – Activities: Functions: • Perform failure analysis and root cause studies of premature component failures and formulate the actions necessary to match component reliability. • Perform on-site commissioning of D-VAR, PQ-IVR systems and inverter components and control electronics for domestic and international customers. • Train customer in operating and maintenance practices as appropriate for system type • Assist Engineering & Manufacturing with factory testing of new units. • Responsible for modifying documentation pertaining to each customer unit including schematics, user manuals, safety practices, etc, to reflect actual site/installation conditions. • Ability to specify, review, and implement specialized maintenance procedures for field installations. • Monitor customer units to foresee problems and develop solutions before they affect the customer. • Interact with customer representative to solve problems that need to be handled remotely. As necessary, travel to the customer site to maintain high reliability. • Provide written communications regarding customer units. Produce, distribute, and maintain files containing service reports after each on-site visit. Maintain files and write monthly reports for each unit detailing carryovers. Produce and distribute weekly reports to AMSC management on current field service activities. • Travel time anticipated between 40 - 50%. • Ability to oversee and perform trend analysis of the field service database. • Ability to carry a Field Service pager 20% the time. • Schedule startup/commissioning activities to maintain product delivery commitments. • Other duties assigned. Education - Experience: • Technical or Engineering degree . Electrical Engineering is preferred. • 1-3 years’ experience in an electrical power, electronics environment, and communication systems. • Experience can be substituted for educational requirements. Required Skills, Competencies, Authorities and Training Needs: • Working knowledge of electrical power circuits. • Working knowledge of power electronics. • Ability to read schematics. • Computer knowledge in a Windows environment. • Strong written and oral communication skills. • Self-directed and motivated. • Ability to work both in teams and independently. • Basic knowledge of NEC and IEEE standards for electrical installations. • Medium voltage safety training required or must be completed prior to field assignments. • Medium work with occasional heavy work up to 75 pounds. • US Citizen AMSC is an EEO M/F/D/V