Work and Perks Personalities are welcome here. You don’t just serve our customers amazing food and drinks, you help make sure they have a pleasant and smooth “pick-up” experience. So what does it take to work with us? We already mentioned having a great personality. Throw in integrity, a relentless drive for excellence and a commitment to always doing what’s right and you’ve got our interest. What we offer: • 50% dining privilege • Fast-paced, fun environment • Open-door communication • Ability to advance your career • Health benefits Requirements and Qualifications • Arrives to work on time as scheduled in full uniform • Utilizes standard greetings and telephone etiquette when addressing and speaking with Guests via phone • Greets Guests and delivery drivers in a warm and friendly manner while also acknowledging all Guests that come within five feet • Follows the “To-Go” steps of service as defined in the training materials • Provides the highest level of service by adhering to all Miller’s Ale House service standards • Works directly with other Team Members to ensure all Guest needs are fulfilled in a timely manner • Ensures menu knowledge to address Guests’ questions, including food allergy issues, while ensuring order accuracy • Maintains a neat and organized work areas to include proper food handling and sanitation protocol • Ensures work areas are stocked and ready for the next scheduled To Go Specialist, as well as cleanliness of work area upon departure • Notifies Management immediately of any potential issue with Guests, Team Members, and/or long ticket times SAFETY & SANITATION • Washes hands every 30 minutes throughout the shift • Serves all food and alcohol within accordance of company standards and state service requirements • Maintains clean and sanitized work areas • Works with Team Members to ensure that safety and sanitation protocol is being executed to company standard TEAMWORK, SKILLS AND EDUCATION • Supports other Front of House functions as needed, ensuring that everything within the 4 walls of the restaurant is every Team Member’s responsibility • Positively communicates with other Team Members and Management to keep one another informed • Provides exceptional service throughout the entire shift • Possesses strong communication skills and the ability to work alone as well as with a team • Ability to multitask and work in a fast-paced environment • Ability to work with numbers and handle cash • Basic reading and handwriting skills with ability to operate the restaurant point-of-sale software • Must be a minimum of 18 years of age unless otherwise dictated by state law • Sets up Team Members for success at shift change by ensuring side work and stations are properly stocked PHYSICAL DEMANDS The To-Go Specialist is expected to be able to perform the job functions with reasonable accommodation. Physical demands include: • Remain standing for extended periods of time • Bending, squatting, and lifting, up to 20 lbs., for short distances • Ability to work with varying noise levels • Frequent communication with Managers, Team Members and Guests. Must be able to exchange accurate information in these situations.