Our New Teammate You will design, maintain, implement, and troubleshoot our clients' networks. You will work in a collaborative environment to provide cutting-edge solutions and customer service. You can expect to spend your time accomplishing the following: • 85% of time on Objective 1: Managing External Customer Network Infrastructure Life Cycle • 10% of time on Objective 2: Prioritization, planning, and scheduling • 5% of time on Objective 3: Professional growth and development Job Responsibilities - What to Expect • Lead planning and field installation efforts for network initiatives and triage/delegate tasks to supporting engineers • Support day-to-day operational needs for customer infrastructure, including network infrastructure and on-site requirements • Facilitate technical support case escalation and resolution • Customer documentation updates and management • Scope work and create change requests for non-standard work • Implement projects as requested by the customer • Provide on-site support where needed • Serve as senior field resource for on-site troubleshooting, installations, and technical deployments • Seek to identify new opportunities to enhance customer infrastructure in ways that demonstrate true value to the customer's needs • Perform on-call rotation support for assigned customers • Proactively seek to identify, address, and resolve issues that can result in operational impact or failure • Support day-to-day configuration management • Coordinate logistics for equipment deployment, inventory management, and field resource scheduling • Attend the regularly scheduled team meeting to ensure that work is laid out and set up for proper execution • Work with Project Managers to ensure that deadlines and customer expectations are being met Your Knowledge & Expertise • A Bachelor’s degree in Computer Science or an engineering-related field or equivalent work experience • CCNP/JNCIP or Equivalent required • Ciena Optical, Routing & Switching preferred • 5-10 years’ experience in Information Technology • Experience with leading the design and delivery of network projects. • Experience with network monitoring and diagnostic tools. • Experience with the creation and maintenance of documentation such as operating procedures and network diagrams. • Strong technical troubleshooting skills. • Strong written and verbal communication skills. • Strong time, priority, and task management skills. • Experience working within ITIL framework • Project management/technical leadership **Work Environment: This position is a Hybrid role with on-site requirements. Candidates must be in Maryland to fulfill these requirements.** Benefits Included: • Medical Insurance • Vision Insurance • Dental Insurance • FSA Plan • Paid Time Off • 401K Retirement Savings Plan • Training & Tuition Assistance • Disability & Life Insurance