THE FAENA CULTURE The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. JOB OVERVIEW To deliver all quality food and beverage service to guests courteously and efficiently. Maintain cleanliness of tables, service areas and equipment. Stock all wares and equipment needed for service DUTIES AND RESPONSIBILITIES • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. • Maintain positive guest and resident relations at all times. • Resolve guest complaints, ensuring guest satisfaction. • Monitor and maintain cleanliness, sanitation and organization of assigned work areas. • Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set ups, and proper line set up. • Maintain knowledge of and strictly abide by state liquor regulations. • Complete opening side duties to set up the line: • Transport supplies from storeroom to the Restaurant as assigned. • Stock condiments and supplies as laid down in departmental standards. • Stock all silverware needed to deliver food. • Stock the line with all garnishes needed for service. • Stock the line with plates needed for service. • Set up trash receptacles area following departmental specifications. • Attend Pre-Meal meeting. • Serve all food according to position numbers, ladies first, never auctioning off food. • Remove soiled wares and other items from tables as assigned. • Offer the guest if they require any other items before leave the table. • Replenish wares, plates, and garnishes in side stations throughout shift. • Complete closing duties as assigned: • Properly store all reusable goods. • Restock items for next service. • Secure all supplies at shift end. • Leave duty after reporting to supervisor. • Ability to work a varied schedule that may include early morning, evening, night, and weekend shifts PHYSICAL ABILITIES • Ability to grasp, lift, move, or push goods on cart/truck weighing up to 100 pounds. • Ability to move safely in uneven terrain or in confined spaces. • Ability to see and respond dangerous to situations. • Requires mobility. Sense of smell, taste, touch, and sound. Eye/hand coordination and manual dexterity. • Remain in stationary position for 8 or more hours throughout work shift • Ability to tolerate varying conditions of noise level, temperature, illumination, and air quality. • Some of the work will occur in different kitchen locations of the hotel