As the Service Manager, you'll oversee the Heavy equipment service department by tracking job progress, resolving customer concerns, leading the team, and managing schedules. If you have a passion for customer service and relevant experience, check out the job description below and apply today! We offer a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70+ year presence in the marketplace! ESSENTIAL DUTIES AND RESPONSIBILITIES • Handles customer related service functions such as job scheduling, job progress, warranty issues, etc. • Maintains a high level of customer satisfaction. • Oversees and assists scheduling work in service area in an effective manner that allows for the best use of the available space and the best service for our customers. • Supervises service associates including employee relations issues, performance reviews, training needs, disciplinary action and termination. • Develop business plans and goals to include staffing needs, tools and equipment, and service promotion strategies. • Monitor Key Performance Indicators and other available reports and adjust business plan and procedures/processes as appropriate. • Handles customer related service functions such as job scheduling, job progress, warranty issues, etc. • Handles documentation and resolution of Goodwill claims with manufacturers. • Determines needs relating to special tooling, equipment, vehicles, and work hours, etc. • Interviews and hires personnel for service department. • Maintains a safe, clean, neat and orderly work environment. • Prepares customer repair estimates and/or quotes as required in a timely and accurate manner and provides follow-up. • Resolving customer disputes to ensure fair value for the customer and company. • Reviews work orders and ensure timeliness of completion and accuracy. • Provides documentation as required for personnel issues, accidents, safety matters, customer disputes, etc. • Regularly review JHA’s, review company wide safety incidents with the team to pass on lessons learned, enforce safety policies, etc. • Works within and promotes vision, mission, and values of BMC. • Performs other duties as assigned. Supervisory Duties: • Manages all service department personnel. • Organizes, communicates, and delegates responsibilities and priorities to ensure the successful operation of the department • Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development • Communicates with and coaches employees on assignments, providing technical expertise as needed. • Selects, trains and develops employees consistent with department/division goals, providing coaching on career development Qualifications: • Excellent customer service skills • Good oral and written communication skills • Computer knowledge • Must have good leadership, detail and organizational skills. • Ability and willingness to work flexible hours • Mechanical experience with the product lines we represent preferred. • Completion of Lead Yourself for internal candidates is preferred. • Two-year degree or equivalent experience and training preferred. • Prior supervisory experience or Service Management Training preferred. • Must possess a clean driving record As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package: • 10% Annual Retirement Employer Contribution, with an Additional 5% Discretionary Employer Contribution • Health Insurance – 3 plan options • Health Savings Account – Employer contribution up to $1,300/year • Dependent Care Flex Spending Account • Dental Insurance – 2 plan options • Vision Insurance • Basic Life/AD&D and Supplemental Life Insurance • Employer paid Short-Term Disability Coverage – 60% of base pay/salary • Long-Term Disability Coverage • Maternity / Paternity Benefits • Holidays • Paid Time Off (PTO) • 401(K) Plan • Employee Assistance Program (EAP) – including Health Coaching • SmartDollar – employer paid financial planning program • Legal Shield/ID Shield products • Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization EOE/Vet/Disability