Provides positive customer interface, obtains and enters in computer all information needed for patients seen in the Clinic to ensure accurate billing. Essential Functions Statement(s) • Greets visitors and patients to determine their needs and directs them accordingly • Collects appropriate documentation from patient and enters into PM system • Collects copay, coinsurance or other balances owed on account • Prints billing slip for physician to mark services performed • Schedules follow-up appointments and cancels patient appointments due to no show • Enters charges same day of service • Codes diagnosis • Reconciles payments daily • Ensures that claims are in drop status at charge entry • Maintains cash drawer for making change and balances it daily • Verifies that all billing slips are submitted at the end of the day • Prints appropriate registration forms from medical record system for future appointments • Obtains precertification • Performs other duties as assigned POSITION QUALIFICATIONS Competency Statement(s) • Accountability - Ability to accept responsibility and account for his/her actions. • Accuracy - Ability to perform work accurately and thoroughly. • Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea. • Communication, Oral - Ability to communicate effectively with others using the spoken word. • Communication, Written - Ability to communicate in writing clearly and concisely. • Customer Oriented - Ability to take care of the customers’ needs while following company procedures. • Detail Oriented - Ability to pay attention to the minute details of a project or task. • Friendly - Ability to exhibit a cheerful demeanor toward others. • Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace. SKILLS & ABILITIES Education: High School Graduate or General Education Degree (GED) Experience: Previous customer service experience required. Experience in the operations of a physician's office is preferred. Computer Skills: Must be computer literate. Basic computer skills required. Must be able to type. Campbell Clinic Benefit Summary: Campbell Clinic offers a lucrative benefit package to support employees and their families. • Medical / Dental / Vision Insurance • HRA Option • Flexible Spending Account • Basic Life Insurance • Voluntary Life Insurance Option • Long-Term Disability • Voluntary Short-Term Disability • Accident Insurance • Critical Illness Insurance • 401(k) Plan Matching + Profit Sharing • Employee Assistance Program • Paid Time Off • 8 Paid Holidays Equal Opportunity Employer/Veterans/Disabled