Location: Crocker Residential Care, Skid-Row: Downtown Los Angeles, CA Position Purpose: The Certified Nurse Assistant (CNA) at Crocker Care Campus is a key member of a multidisciplinary team providing compassionate, patient-centered care to individuals experiencing homelessness and substance use. This role supports patients in a harm reduction-focused, low-barrier healthcare setting, ensuring that care is accessible, dignified, and trauma-informed The CNA will assist with daily patient care, hygiene support, basic clinical tasks, and harm reduction services in non-traditional settings, including drop-in spaces, outdoor park-lets, and outreach sites. The ideal candidate is empathetic, flexible, and passionate about working with vulnerable populations. About the Crocker Care Campus & Harm Reduction Model: The Crocker Care Campus is a patient-centered space designed as a welcoming drop-in site for people who use drugs and those experiencing homelessness. It provides a safe, accessible environment focused on hospitality, community, and comprehensive care. Unlike traditional clinics, Crocker operates with flexibility, prioritizing low-barrier engagement and participant autonomy over rigid structures. Principal Responsibilities: • Provide hands-on patient care and support, assisting with activities of daily living (ADLs), such as bathing, dressing, feeding, and toileting. • Assist with wound care, medication reminders, and patient monitoring under RN supervision. • Support patients with hygiene needs, including changing clothes, cleaning wounds, and basic grooming. • Engage patients in a compassionate, non-judgmental manner, prioritizing dignity and respect. • Assist with rooming patients, vital signs, and basic health assessments. • Provide phlebotomy support, particularly for patients with challenging venous access (preferred or willingness to train). • Participate in harm reduction efforts, including overdose prevention education, safe-use supply distribution, and connection to support services. • Collaborate with an interdisciplinary team, including nurses, medical assistants, case managers, harm reduction specialists, and behavioral health staff. • Assist with mobile and outreach efforts, helping to bring care to patients in need. • Ensure accurate documentation of patient interactions and services provided. • Support a welcoming, safe, and patient-centered environment in all care settings. • Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors. • Participate in required safety and compliance trainings and apply learned practices in daily work activities. • Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace. • Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards. • Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role. • Participate in JWCH’s customer service training called AIDET on an annual basis. • Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions. • Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes. • Performs other duties as assigned. Requirements: • Current Certified Nurse Assistant (CNA) certification in California required. • CPR/BLS certification required. • At least one (1) year of CNA experience in a healthcare or community health setting preferred. • Comfort working in non-traditional clinical environments, such as drop-in centers, outdoor park-lets, and mobile units. • Understanding of primary care needs for people experiencing homelessness, including substance use, chronic conditions, and behavioral health considerations. • Strong teamwork and communication skills, with the ability to work closely with an interdisciplinary care team. • Demonstrated ability to provide compassionate, patient-centered care in a harm reduction and trauma-informed framework. • Bilingual (Spanish/English) preferred but not required. Additional Requirements: • Applicants should be aware that Crocker Residential is a pet-friendly environment. On occasion, employees may be working around friendly pets. Applicants should have no severe allergies to or significant fear of dogs. • All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated and boosted against COVID-19. Employee Benefits: At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes: • Medical, Dental, Vision • Monthly employer-sponsored allowance for assistance with health premiums. • Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses. • Paid time off (vacation, sick leave) and 13 paid holidays. • 401(k) Safe Harbor Profit Sharing plan. • Mileage reimbursement. • Short- and long-term disability plans (LTD/STD). • Life insurance policy & AD&D, and more! Become part of a team where your work matters. Apply today and help us change lives, one patient at a time. JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.