Overview Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences. As the first point of contact for our patients, you will contribute to creating a warm and welcoming atmosphere while ensuring a smooth and efficient in-clinic experience. Your dedication will help set our patients on the path to successful recovery with every visit. Responsibilities • ADMINISTRATIVE DUTIES: • Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues. • Schedule and confirm patient appointments. • Collect point of service payments, including patient copays and other forms of patient financial responsibility. • COORDINATION AND COMMUNICATION: • Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs. • Attend required meetings/huddles and collaboration within clinic team. • DOCUMENTATION AND COMPLIANCE: • Responsible for maintaining accurate new and current patient accounts, including insurance and billing information. • Familiarity with HIPAA and 42-CFR part 2 desired. KNOWLEDGE SKILLS, AND ABILITIES • Excellent verbal and written communication skills • Strong customer service-centric approach to work, take initiative to offer solutions to patient inquiries. • Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients • Competent at working with a diverse population of colleagues and patients • Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency • Team-player, able to work collaboratively in a multidisciplinary healthcare environment • Adaptable and agile within a dynamic work environment • Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred • Embraces BrightView’s culture of compliance - operates with a high degree of integrity and compliance to work standards and regulatory requirements Qualifications • EXPERIENCE • 2+ years of prior front desk experience preferred. • EDUCATION: • High School Diploma or equivalent BRIGHTVIEW HEALTH BENEFITS AND PERKS: • PTO (Paid Time Off) • Immediately vested and eligible in 401k program with employer match.  • Company sponsored ongoing training and certification opportunities. • Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance. • Tuition Reimbursement after 1 year in related field  We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development. Ready to shape our future by bringing in top talent? Apply now and be a key player in our success! #BVBH