About Company: MISSION Berkshire Family YMCA is a 501(c)(3) cause-driven nonprofit organization whose mission is to put Caring, Honesty, Respect and Responsibility into programs that build healthy spirit, mind and body for all. VISION The Y’s Commitment to America is developing new generations of changemakers who will create communities we all want to live in. We envision communities where all people achieve health, gain confidence, make connections and feel secure at every stage of life. PURPOSE The Y is the leading nonprofit committed to strengthening community by connecting all people to their potential, purpose and each other. Working locally, we focus on empowering young people, improving health and well-being, and inspiring action in and across communities. By bringing together people from different backgrounds, perspectives and generations, we ensure that we all have access to the opportunities, relationships and resources necessary to learn, grow, and thrive. VALUES CARING: Show a sincere concern for others HONESTY: Be truthful in what you say and do RESPECT: Treat each other as we’d all like to be treated RESPONSIBILITY: Be accountable for your promises and actions PERSONALITY WELCOMING: We’re open to all and create spaces where you can be, belong and become GENUINE: We value who you are and encourage you to be true to yourself and others NURTURING: We’re with you on your path to reach your full potential HOPEFUL: We believe in your ability to inspire a brighter tomorrow DETERMINED: We work relentlessly to strengthen communities, starting with you AREAS OF IMPACT FOR YOUTH DEVELOPMENT: Empowering young people to reach their full potential FOR HEALTHY LIVING: Improving individual and community well-being FOR SOCIAL RESPONSIBILITY: Providing support and inspiring action in our communities About the Role: The PT Visit Supervisor plays a critical role in facilitating and overseeing supervised visits between children and their non-custodial parents or guardians, ensuring a safe, supportive, and structured environment. This position is essential in promoting positive interactions and maintaining the well-being of all parties involved during visits. The supervisor is responsible for monitoring behavior, intervening when necessary, and documenting visit details accurately to support case management and legal requirements. By providing consistent supervision and clear communication, the PT Visit Supervisor helps foster trust and cooperation among families and social service agencies. Ultimately, this role contributes to the stability and emotional health of children while supporting family reunification or visitation plans as determined by court or agency directives. Minimum Qualifications: • High school diploma or equivalent. • Experience working with children and families in a social service, educational, or related setting. • Ability to pass background checks and comply with agency safety protocols. • Strong observational and communication skills. • Reliable transportation to travel to visit locations within Pittsfield, MA. Preferred Qualifications: • Associate’s or Bachelor’s degree in Social Work, Psychology, Human Services, or a related field. • Previous experience as a visit supervisor or in a child welfare role. • Training in conflict resolution, child development, or trauma-informed care. • Certification in CPR and First Aid. • Familiarity with court-ordered visitation procedures and documentation. Responsibilities: • Supervise scheduled visits between children and their non-custodial parents or guardians in accordance with agency policies and court orders. • Ensure the safety and well-being of all participants by monitoring interactions and intervening promptly if concerns arise. • Maintain detailed and accurate records of each visit, including observations, incidents, and any deviations from the visitation plan. • Communicate effectively with social workers, case managers, and other relevant parties regarding visit outcomes and any issues encountered. • Prepare written reports summarizing visit observations to assist in case evaluations and legal proceedings. Skills: The PT Visit Supervisor utilizes strong interpersonal and communication skills daily to build rapport with children and parents, ensuring a calm and respectful environment during visits. Observational skills are critical for monitoring interactions and identifying any signs of distress or inappropriate behavior, allowing timely intervention to maintain safety. Organizational skills are employed to document visit details accurately and prepare comprehensive reports that inform case decisions. Conflict resolution and de-escalation techniques are applied to manage challenging situations effectively and support positive outcomes. Additionally, knowledge of child development and trauma-informed practices enhances the supervisor’s ability to respond sensitively to the needs of children and families throughout the visitation process.