KEY RESPONSIBILITIES: • Provide guests with menus • Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings • Answer telephone calls and respond to inquiries or transfers calls • Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly and guests’ concerns are addressed • Inspect dining and serving areas to ensure cleanliness and proper setup • Inform guests of establishment specialties and features • Receive and record guests' dining reservations • Inspect restrooms for cleanliness and availability of supplies and cleans restrooms when necessary • Hold the guest as the most important priority at all times • Enthusiastically greet the guest making eye contact and smiling • Ensure takeout orders are entered in the POS system accurately • Collect payment from the guest • Assemble the order checking for accuracy • Deliver the order making eye contact and repeating the order number and prepared food items • Thank the guest and invite to return again • Communicate guests feedback to restaurant management • Educate guests on products offered • Resolve guest concerns with respect and a sense of urgency • Understand in store marketing promotions • Execute new product rollouts including selling to guests and product execution • Utilize cash control procedures