Summary of Position The Loan Servicing Specialist I is responsible for assisting customers, bank staff, government agencies and insurance agents in inquiries and/or research related to escrow disbursements, loan servicing and insurances. The Loan Servicing Specialist I is responsible for monitoring and tracking the real estate taxes and insurances to assure no delinquency and/or lapse of coverage and that borrower’s notifications are mailed within the time frame according to regulations. Essential Functions and Duties • Responsible for assisting customers, bank staff, government agencies and insurance agents in inquiries and/or research related to escrow disbursements, loan servicing and insurances. • Assure proper input of all types of insurances in the Jack Henry system, ensuring required fields are completed, including flood determination information. • Responsible for preparing flood expiration notices within the time frame stipulated by regulations. • Monitor all insurances via the tickler system and disburse funds for the payment of insurance premiums for the loans in escrow. • Assure real estate taxes are properly entered when new loans are booked in Jack Henry and the folio numbers with legal description are sent on a timely basis to Corelogic for accurate tracking. • Responsible for processing escrow disbursements and preparing the checks to pay agents and/or insurance companies. • Assist in the reconciliation of the flood determination and tax service fee general ledger accounts on a monthly basis. • Prepares satisfaction, partial release and UCC on paid-off loans. • Responsible to send letters to borrowers informing them of delinquency in taxes. • Responsible for reviewing insurance and real estate tax tickler report on a weekly basis to ensure no lapse in coverage or delinquent taxes. • Responsible preparing of insurance and real estate tax tickler reports from Cognos on a monthly basis. • Responsible to perform escrow disbursements, escrow analysis as needed. • Responsible for processing escrow analysis on an annual basis as needed. • Provides support and is back-up to the Loan Servicing Supervisor as needed. • Responsible for completing annual training program assigned. • Performs other functions and/or duties as assigned. Qualifications Requirements • Education: High School Diploma. Associate’s degree in Business Administration preferred. • Experience: Three (3) years of experience in the Banking industry in the Loan Operations/Loan Servicing area. • Advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.) • Knowledge in banking systems including but not limited to Jack Henry. • Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages. • Strong verbal and written communication skills, ability to communicate at all levels of the organization. • Strong attention to detail and accuracy. • Ability to multi-task, with strong organization, time-management and prioritizing skills. • Customer service skills, ensuring satisfaction of both internal and external customers. • Ability to work in a team environment. • Knowledge of related State and Federal banking compliance regulations and operational policies. • Ability to understand and comprehend instructions, procedures and policies ensuring compliance with the Bank’s policies and procedures. • Problem solving and analytical skills in order to identify problems.