Why join this team Join this collaborative team to assess lending risk and help minimize financial losses by recovering delinquent funds through collection letters, phone outreach, and skip tracing, while supporting UNFCU’s overall financial soundness. It will also provide the opportunity to hone your negotiating skills. This position is hybrid. NYC Salary Range - $62,290 - $64,000 annually; compensation is commensurate to geographic location. What you'll do • Manage delinquency by working accounts in the assigned queue in LMS daily to reduce delinquency and apply funds to delinquent accounts; determine need for repossession and make appropriate recommendations to manager; utilize online collection systems and document all collection efforts and telephone calls; remove limits and/or place blocks on Visas and Lines of Credit; and update Visa default rates. • Analyze member account portfolios and prioritize delinquent accounts; recommend accounts to be referred to attorneys and monitor collection activity; monitor payroll allocations. • Communicate with members to notify them of past due loan payments in order to control delinquencies. • Negotiate and make recommendations regarding loan workouts, deferments, and payment reductions. • Review delinquency reports, recommend charge-offs, and maintain accurate records of collection activity. • Provide courteous and professional service to UNFCU staff and members. What we're seeking • Effective communication skills • Clear understanding of loss mitigation and delinquency management • Proficiency in Microsoft Office • Good negotiation skills and creativity in reducing losses • Ability to organize work and set priorities • Ability to manage relationships at all levels throughout the organization and with credit union membership What makes you stand out • Collections experience in a financial institution collecting on Auto, Visa, LOC, HELOC and Mortgages • Experience with FNMA and FreddieMac servicing requirements Who we are UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture. UNFCU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. UNFCU prohibits discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by country, federal, state or local laws.