Overview Baylor Scott & White Institute for Rehabilitation McKinney, TX (Lake Forest) Patient Service Specialist (PSS) Hours: vary between Monday - Friday 7am - 7pm Full Time Compensation depends upon candidate’s years of experience and internal equity. Starting salary: $18 - $25 per hour based off experience Benefits of becoming a Patient Service Specialist with us: We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors. • Health, Dental, and Vision insurance; Life insurance; Prescription coverage • Paid Time Off (PTO) and Extended Illness Days (EID) • A 401(k) retirement plan with company match • Short and Long Term Disability • Personal and Family Medical Leave • PSS Ladder Program *Eligibility and effective dates vary Responsibilities Looking for a customer service, detail oriented individual who is able to work in a fast paced environment. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning, and other office duties. • Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence. • Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record. • Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies. • Collects towards patient responsibility at each visit. • Scan and maintain medical documents. • Reconciles and posts charges daily and other reporting to ensure clean claim processing. • Responds to all request for information from patients, other department and physicians. • Maintains office, orders supplies and manages mail. • Willingness to adjust schedule to center needs. • Travels Attends all mandatory meetings and in-service education programs. • Travels to non-home location center or other site for coverage when necessary. Qualifications • HS diploma or GED is required Preferred Experience • Customer service experience • Knowledge of insurance verification • Healthcare, medical, or dental office administration #BSWIR-Outpatient Additional Data Equal Opportunity Employer including Disabled/Veterans