Overview Provide customers with prompt, knowledgeable, and courteous service. Responsibilities Essential Job Functions • Greet customers promptly and courteously by name (if known) • Answer telephones promptly and courteously identifying yourself and the company • Provide professional and knowledgeable assistance to customers • Provide accurate and timely execution of customer’s orders, requests and other services • Enhance customer orders by asking if other products are needed that were not specifically requested • Use computer to do invoicing, credits, returns, reclaim, product procurement/replenishment, cash box reconciliation etc. • Load and unload company, customer and outside carrier vehicles using proper equipment • Break down and put away stock • Regular and punctual attendance • Participate in the After Hours Emergency Call rotation to assist customers when the branch is closed Other Job Functions • Follow-through/follow-up on promises and commitments made to customers • Make deliveries as needed • Assist in maintaining a clean and safe work environment inside and out; i.e., empty trash, sweep floors, clean bathroom(s), etc. • Maintain current vendor catalogs, cross-references, price sheets, literature and specification data, and MSDS sheets • Perform related jobs as required Qualifications Physical Demands • Requires moving, lifting, and carrying up to 75 pounds • Requires prolonged standing, bending, stooping, stretching and ability to climb ladders • Requires exposure to chemicals and solvents • Requires manual dexterity and eye-hand coordination for data input Skills and Abilities • Ability to cross-reference and recommend substitute products • Ability to get along with customers and other employees, follow directions and work under pressure Equipment • Must be able to operate computer and other office machines such as fax, calculator, photocopier and so on • Fork lift Education/Knowledge • Basic knowledge of heating, air conditioning and refrigeration • Learn and understand United’s product offering as well as rest of industry • Attend product seminars provided “in-house” and trade education groups (RSES, ACCA, ARW, etc.) and vendors. Work Conditions • Overtime required during off-season and mandatory during season and inventory • Saturdays as required by location and season. • Heated store area • Unheated warehouse area • Concrete floors