JOB SUMMARY: Supervises the activities of the Slot Department with special emphasis on ensuring the delivery of FOCUS to all slot customers by slot employees. GENERAL REQUIREMENTS: • High school diploma required. • One (1) year casino experience required, preferably in slot operation. • Must possess strong supervisory and leadership skills. • Previous guest contact experience required. • Must possess a thorough understanding of slot floor operations. • Must have strong knowledge of the various internal written and verbal codes/abbreviations. • Must project professionalism and possess excellent verbal and written communication skills. • Previous knowledge of casino rules, regulations and procedures pertinent to Slot operations is required. • Must be able to get along with co-workers and work as a team. • Must be able to read, write, speak and understand English. ESSENTIAL JOB FUNCTIONS: • Delivers FOCUS through the supervision of slot employees to ensure the delivery of “great time, every time” to all guests. • Manages the day-to-day operation of Slot service on assigned shift. • Monitors appearance of all facilities and service areas and follows-up to ensure cleanliness standards are at the highest level. • Monitors staffing levels, bank/floor assignments daily and weekly schedules to include breaks. • Directly responsible for training slot employees, providing each with the knowledge and appropriate direction to perform his/her responsibilities. • Monitors compliance with all established company, departmental and regulatory agency rules and regulations. • Provides training, feedback, and disciplinary action regarding rules and regulations. • Provides each employee with clear directives needed to meet departmental standards and achieve departmental and company goals. • Exhibits sound decision-making qualities, motivates personnel and exhibits effective supervisory skills. • Possesses a thorough working knowledge of the various types of slot machines, their functions, malfunctions and layout schedules. • Maintains security of all games, money, and employees. • Takes advantage of opportunity to build long term relationships with customers. • Routinely strives to build and maintain rapport with Slot players and handles customer disputes, making every effort to achieve customer satisfaction. • Ensures that all performance reviews, disciplinary notices, and superior job performance notices are complete, on time and accurate. • Monitors the performance of all employees and provides training and coaching as necessary. • Makes recommendations to the Slot Shift Manager and/or the Director of Operations to improve the efficiency of the department and build business. • Builds a rapport and coordinates daily functions with support service departments. • Acts as role model and always presents oneself as a credit to LA Downs and encourages others to do the same. • Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. • Spends the majority of time interviewing, training, and selecting employees. • Conducts Performance Reviews. • Makes or recommends wage increases. • Makes or recommends promotions. • Provides for safety and security. • Handles employees' complaints or grievances. • Recommends disciplinary action or disciplines employees. • Plans work. • Supervises and monitors work. • Monitors legal compliance with federal, state, and gaming laws. DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS: PHYSICAL & MENTAL: • Must be able to lift up to 40 pounds. • Must be able to bend, reach, kneel, twist and grip items. • Must be able to walk and be on feet for long periods of time. • Must be able to work in stressful situations. • Must possess basic math skills. • Must be able to respond to visual and aural cues. WORK ENVIRONMENT: • Must have a sense of urgency and keep up with fast paced business practices. • Must be able to maneuver to all areas of the casino. • Able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust. • LAD RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.