JOB SUMMARY: Greets guests, provides information and safe environment for employees and guests. GENERAL REQUIREMENTS: • High school diploma or equivalent and two years’ experience in a position with direct guest contact required. • Must possess excellent customer and employee relations skills. • Must have a valid driver’s license with no suspensions, DUI or more than 2 moving vehicle violations within the last 3 years. • Must be able to work any day of the week and any shift. • Must be able to get along with co-workers and work as a team. • Must be able to obtain First Aid, CPR, and Alcohol Awareness Certifications. • Ability to read, write, speak, and understand English. ESSENTIAL JOB FUNCTIONS: • Responsible for the safety and well being of guests and fellow employees. • Gives directions and provides escort to customers in need. • Provides assistance to civil and law enforcement authorities, including testimony in court and other administrative hearings. • Patrols all sections of property to identify safety hazards and breaks in security. • Creates lost and found detailed descriptions of people and incidents. • Enforces all company policies and procedures. • Provides First Aid and CPR when necessary. • Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies. DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS: PHYSICAL & MENTAL: • Must be able to physically restrain adults who weight more than 200 pounds. • Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads, and maneuver quickly on level surfaces, as well as, up and down stairs. • Must be able to lift and carry up to 60 pounds. • Must be able to push or pull up to 150 pounds. • Ability to make rational decisions when handling guest and employee issues. • Ability to see and remember the specific details of incidents and persons. • Ability to give court testimony when necessary and write detailed reports. • Respond to visual and aural cues. • Must present a well-groomed appearance. WORK ENVIRONMENT: • Must be able to work and stand inside and outside, sometimes in heat in excess of 115 degrees or cold as low as 10 degrees. • Must be able to respond calmly in crisis and stressful situations. • Must be able to work independently. • Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights, and dust. • LAD RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.