Company Description Vichara is a Financial Services focused products and services firm headquartered in NY and building systems for some of the largest i-banks and hedge funds in the world. Job Description RESPONSIBILITIES: Atlassian Cloud Administration • Administer, configure, maintain, and optimize Jira, Confluence, and Jira Service Management within the Atlassian Cloud environment. • Manage projects, workflows, permission schemes, notification schemes, issue types, screens, and custom fields. • Ensure platform stability, performance, and adherence to established best practices. • Assist in evaluating and implementing new Atlassian features and enhancements. Jira Configuration & Process Improvement • Design and maintain workflows, request types, forms, automations, and project configurations. • Create and maintain dashboards, reports, filters, and metrics to support operational and management reporting. • Partner with stakeholders to gather requirements and implement process improvements. • Support Agile, ITSM, and business process workflows across multiple departments. Jira Service Management (JSM) • Configure and maintain service projects, portals, queues, SLAs, knowledge articles, and automation rules. • Support incident, service request, change management, and asset management processes. • Collaborate with service owners to improve service delivery and customer experience. • Assist in the design and enhancement of employee and customer-facing service portals. Confluence Administration • Manage spaces, permissions, templates, and content organization. • Develop and maintain knowledge management structures and documentation standards. • Support integration between Confluence and Jira to improve collaboration and visibility. Automation & Integrations • Develop and maintain automation rules that streamline business and operational processes. • Configure and support integrations between Atlassian products and third-party systems. • Utilize REST APIs, webhooks, and Marketplace applications to extend platform capabilities. • Identify opportunities to reduce manual effort through automation and workflow optimization. User Support & Enablement • Provide Tier 2 and Tier 3 support for Atlassian platform issues. • Troubleshoot system, configuration, and workflow-related problems. • Train users on platform capabilities and best practices. • Create documentation and knowledge resources to improve self-service capabilities. Platform Maintenance & Security • Manage permissions, roles, groups, and access controls. • Support audit, compliance, and security requirements. • Monitor system health and usage trends. • Participate in testing and deployment of new functionality and platform enhancements. Qualifications Qualifications: • Bachelor’s degree in information technology, Computer Science, Engineering, or related field, or equivalent experience. • 4+ years of experience administering, designing, and supporting Atlassian platforms in enterprise environments. • 4+ years of experience with Jira Service Management (JSM) and IT Service Management (ITSM) best practices. • Deep expertise in Jira Cloud administration, workflow architecture, permissions, automation, and governance. • Advanced experience with Confluence administration, knowledge management, and enterprise collaboration strategies. • Strong experience designing and implementing enterprise-scale automations and integrations. • Hands-on experience utilizing REST APIs, webhooks, and integration technologies. Additional Information