Company Overview By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide. Position Overview This position is located at MacDill AFB, FL supports the Global Solutions Management-Operations II (GSM-O II), Joint Communications Support Element (JCSE). The JCSE team provides en-route, early entry, scalable C4 support to Regional Combatant Commands, Special Operations Command, and other agencies. In this role, you will be responsible for new capability requirements and design, system assessments, and providing hands-on engineering support. Key elements of this position include: Providing technical expertise for daily operations and maintenance of systems; Effectively troubleshooting, isolating, and resolving technical problems to minimize system downtime; Assisting with preparing and maintaining technical documentation, drawings and related artifacts; Support implementation of routine updates, approved upgrades and engineering or design changes; and Help to isolate and resolve technical issues and problems that impact multiple networks, systems, and devices. Responsibilities • Providing day to day operational routing and switching support with hands on experience with Cisco Routers and Switches, routing protocols (BGP, EIGRP, RIP, etc.) • Troubleshoot routing protocols and end-to-end network performance from the Local Area Network (LAN) through a Wide Area Network (WAN), to a Campus Area Network (CAN). • Willingness to cross train and support multiple technologies in an operational environment including SATCOM, Voice, VDI/Virtualization. • Support the system adherence to industry standards, DOD standards, DOD policies, DOD instructions, DOD directives, cybersecurity policies, and best commercial practices. • Utilize ticketing systems for detailed documentation of outages and network change activities. • Provide technical problem resolution for a wide range of network infrastructure problems or anomalies. Required Experience/Qualifications • HS Diploma and 5+ years of experience • Current DoD 8140 (formerly 8570) IAT Level II certification (CompTIA Security+ce, CCNA Security, CySA+, etc.) • CCNA Certification Special Requirements/Security Clearance • Active Secret clearance required • This position will require a candidate open to Panama Day Shift work in a 24x7x365 environment including 12 hour shifts as required