The candidate will greet patients, activate patient files, and move patients through a pre-determined schedule of appointments. This position requires a high commitment to service excellence. Facilitates and coordinates all the patient healthcare needs. Duties and Responsibilities • Answers calls following company scripts and follows telephone etiquette. • All calls must be followed up and/or returned before the end of each workday. • Greets and directs patients throughout the center. • Conducts all activities in a polite, courteous, and professional manner and abides by company policies and procedures. • Promotes and reinforces patient centered medical home concepts with patients and staff. • Must verify patients' health insurance for eligibility. • Responsible for checking in/out in a timely manner and verifies that all tests ordered by physician were performed before the patient leaves. • Responsible for requesting in network referrals as ordered by PCP upon check out. • Responsible for scanning patient documents such as patient registration form, insurance cards and identification cards in the EHR. • Schedules patient appointments as needed. • Sort and distribute faxes. • Collects patient payments and ensures payments are properly recorded and processed. • Prepares patient co-pays for Billing Dept. Balance receipts and send for deposit. • Always maintain work area clean and organized work area. • Complies with HIPAA regulations. • Responsible for verifying and updating patient demographic information on all encounters • Responsible for preparing the transportation list for the next workday • Responsible for confirming appointments for the following workday. • Responsible for calling all patients that did not show-up to their appointment to reschedule their appointment. • Responsible for assisting with HEDIS process and procedures. • Performs other duties as assigned. Qualifications Education/Experience: • High School Diploma or equivalent • Bi-lingual English/Spanish preferred; must be able to read, write and speak English • Basic computer knowledge: MS Word and MS Excel, internet, document with Electronic Health Records and/or authorization system with minimal typing/spelling errors, send e-faxes and email. • Excellent and strong people skill; independent decision making and customer service oriented. • Receptionist/clerical experience required; healthcare environment preferred Skills: • Basic computer skills to be able to recognize and understand our appointment system • Excellent communication, Customer Service, and telephone skills • Cheerful, pleasant, knowledgeable, and professional demeanor, must always display a smile • Strong organizational skills and ability to multitask effectively • Detail oriented and able to work efficiently in a stressful environment • Strong sense of teamwork and able to manage high volume of interpersonal relationships with tact and diplomacy • Must be able to work independently and relate well with all levels of individuals within the organization • Able to always respect and maintain patient confidentiality • Must be able to follow policies, procedures, work flexible schedules and locations • Must be able to work with the Practice Management and/or Electronic Health Record System