SUMMARY To manage and supervise the operational and administrative functions, activities, and projects of a clinical care delivery center. Responsibilities include the managing, planning and coordinating of the operations of the clinic to include: Supervising all clinic and office staff, collecting of co-pays or balances due, monitoring delivery of patient services, providing excellent customer service and acting as liaison with patients, businesses, hospitals and physicians. QUALIFICATIONS/EDUCATION ▪ High school graduate or equivalent. ▪ Bi-lingual English/Spanish preferred; must be able to read, write and speak English. ▪ Minimum 3-5 years’ leadership experience in healthcare setting ▪ Knowledge of standard methods, practices, tools and equipment of the janitorial and handiwork service. ▪ Knowledge of occupational hazards and safety rules. ▪ Knowledge of the proper use of chemicals, fertilizers and cleaning solutions. ▪ Basic computer knowledge; MS Word and MS Excel, internet, document with Electronic Health Records and/or authorization system with minimal typing/spelling errors, send e-faxes and email. ▪ Strong people skill; independent decision making and customer service oriented. CERTIFICATIONS/LICENSES ▪ None ABILITIES/SKILLS ▪ Basic computer skills to be able to recognize and understand our appointment system. ▪ Excellent communication, Customer Service and telephone skills. ▪ Excellent public speaking, written and oral communication skills. ▪ Cheerful, pleasant, knowledgeable and professional demeanor, must always display a smile. ▪ Strong organizational skills and ability to multi-task effectively. ▪ Detail oriented and able to work efficiently in a stressful environment. ▪ Strong sense of teamwork and be able to manage high volume of interpersonal relationships with tact and diplomacy. ▪ Must be able to work independently and relate well with all levels of individuals within the organization. ▪ Able to respect and maintain patient confidentiality at all times. ▪ Must be able to follow policies and procedures and work flexible schedule and location. ▪ Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and review ▪ Must be able to travel from center to center daily ▪ Must be able to meet consistent deadlines ▪ Implements and creates service excellence trainings in patient care ▪ Must be able to provide feedback to regional and center coordinators ▪ Assists in resolving real-time patient concerns ▪ Able to work effectively with other employees, patients and external parties ▪ Works well under stressful conditions SUPERVISORY RESPONSIBILITIES ▪ Supervises center for compliance with licensing, OSHA, HIPAA, state and federal regulations. ▪ Monitors and oversees the oversees patient engagement. ▪ Supervises center staff. ▪ Reports malfunction of equipment and safety issues. ▪ Assures center compliance of HIPAA laws are met. ▪ Counsels, disciplines and performs evaluations to identify cause and issues to work on resolving problems. ▪ Provides reports to management as needed. ▪ Reviews and approves staff payroll for facilities and call center. ESSENTIAL DUTIES AND RESPONSIBILITIES ▪ Supervises patient flow. ▪ Ensures that all state and federal regulations governing the management and release of health information are met. ▪ Monitoring delivery of patient services to include reviewing physician activity data and forecast and prepare for all changes needed or impacted by patient load and billing/collecting procedures. ▪ Maintaining office compliance with all government and state regulations and policies. ▪ Maintaining all required operational state and government licenses up-to-date. ▪ Supervises and directs all clinic staff to ensure that the center operates in an efficient manner and that the patients receive high quality customer service. ▪ Must be able to reconcile Petty Cash. ▪ Assist Administration in supervising staff. ▪ Communicates observations of patient’s status to physician. ▪ Monitors medical and office to ensure proper function, inspection and expiration date of service. ▪ Reports malfunction of medical equipment and safety issues to administration if unable to find resolution. ▪ Complies with Infection Control and OSHA Regulations (biomedical waste, handling and disposal) for the practice as per regulations. ▪ Monitors that clinical staff stores drug samples appropriately and that expired medications are removed and disposed of accordingly. ▪ Takes appropriate action to maintain a safe environment. ▪ Perform other duties as assigned by supervisor. ▪ Prepare center productivity reports (metrics) on a weekly basis and submitting these in a timely manner as required by Administration. ▪ Participating in HEDIS, STAR, MRA and other quality measure activities. ▪ Monitoring of staff time to control unnecessary staff overtime and monitoring time productivity. ▪ Reviews and approves employee time sheets. ▪ Responsible for inventory control of both medical and office supplies. ▪ Recommends changes that will increase productivity and improve delivery of medical and customer services. ▪ Participates in center activities in order to promote center growth. ▪ Performs other duties as assigned.