Smashburger Guest Service Expert Responsibilities • Greet guests with a smile! Responsible for welcoming new and repeat guests every visit • Be knowledgeable of all menu items so you can make meal suggestions and answer questions • Verify each guests order for accuracy, manage “to-go” orders, process POS transactions and follow cash handling procedures • Visit tables after food delivery to ensure guests have everything they need (refills, condiments, etc.) and that their experience has been perfect • Follow recipe and food safety standards to prepare and deliver shakes • Team work! Must be able to work with others on the line and communicate effectively with cooks and managers in a busy restaurant environment • Foster and value a safe work environment by following all personal and food safety and security standards • Have pride in keeping floors, counters, dining area and restrooms clean at all times • Ability to listen, communicate and work well with others in a busy restaurant environment • Values integrity and doing the right thing, even when no one is watching Smashburger Guest Service Expert Requirements • Must be 16 years old • Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 25 lbs. • Show up on time to work variable hours/days, including nights, weekends, and holidays • Must successfully complete our training program • Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations • Must be able to produce authorized U.S. work documents; Smashburger participates in E-verify