Overview PLEASE NOTE: No corp-to-corp candidates will be accepted. • Tier One Technologies is seeking an Enterprise Systems Monitoring Technician to support our direct U.S. Government client. • This is an onsite contract-to-hire position based in Eagan, MN. • This position requires a work schedule of 11 pm – 7:00 am CT. Shift will include weekends and days off are TBD (most likely Wednesday/Thursday). New Hires will need to work first shift (Monday-Friday) days for at least the first two weeks for training purposes. Exact details will be discussed with candidate during interview. • SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT. Responsibilities • Monitor day to day operation of large-scale computing infrastructure involving 300+ applications. • Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders. • Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom). • Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution. • Assist in triage and incident management with collection and analysis of performance metrics. • Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance. • Compose and send notifications to management for incidents. • Monitor and execute incident and change requests. • Able to type and communicate in an effective manner Qualifications • High School diploma or equivalent with 5+ years additional experience or Bachelor’s degree with 1+ year of IT experience. • Past experience with help desk or Incident management. • Strong knowledge and understanding of networking. • Basic understanding of Windows and Linux operating systems. • Ability to identify and relay information and symptoms detected by monitoring tools. • Ability to read and follow detailed instructions or procedures. • Strong communication skills. • Must be able to obtain a Position of Public Trust Clearance. • Must be a US Citizen or have US Permanent Residence status (Green Card). • Must have resided in the US for the last 5 years and have not traveled outside the US for a combined total of 6 months or more in the last 5 years.