Overview PLEASE NOTE: No corp-to-corp candidates will be accepted. • Tier One Technologies is seeking a Network Engineer to perform LAN and WiFi monitoring and support for our US Government client. • This hybrid Contract-to-Hire position will be located in Eagan, MN. • The work schedule: Monday – Friday from 8:00 AM – 5:00 PM CST with occasional on-call rotation and after-hours work. • SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT. Responsibilities • Independently diagnose and resolve complex network incidents impacting performance, stability, or security. • Perform advanced troubleshooting across routers, switches, firewalls, WAN links, VPNs, SD-WAN infrastructures, and Wi-Fi devices. • Analyze packet captures, logs, and telemetry data to identify and document root causes. • Manage escalations for chronic or recurring network issues and conduct deep-dive investigations into performance degradation, intermittent connectivity, latency, and jitter. • Support high-availability environments, including failover, redundancy, and disaster recovery planning. • Develop and maintain network documentation, standards, and runbooks. • Perform root-cause analysis and produce technical reports on major incidents. • Test and validate new network technologies and configurations prior to production rollout. • Resolve and document trouble tickets through ServiceNow, including troubleshooting steps and solutions for future reference. • Provide mentorship and technical guidance to Tier 1 and other staff. • Manage multiple concurrent tasks, prioritize workload effectively, and meet deadlines. Qualifications • A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field, then 4 additional years of related experience is required. • 3+ years of hands-on network support experience in a LAN/Wi-Fi environment. • Proven experience with wireless networking solutions such as Cisco Meraki, HPE Aruba, Juniper Mist, or Fortinet. • Proficiency in LAN protocols and technologies (e.g., TCP/IP, VLANs, Spanning Tree Protocol). • Strong troubleshooting and analytical skills across OSI Layers 1-7. • Understanding of LAN security standards and best practices. • Experience with ServiceNow or comparable ticketing systems • Exceptional communication skills. • Must be a US Citizen or Permanent Status Green Card holder. • Must be able to obtain Public Trust Clearance. • Must have lived in the US for the past 5 years. • Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)