Overview PLEASE NOTE: No corp-to-corp candidates will be accepted. • Tier One Technologies is seeking a Telecommunications Specialist to provide technical support to our US Government client. • This hybrid Contract-to-Hire position will be located in Raleigh, NC. • Schedule: Monday - Friday (8:00 AM – 4:00 PM). • Must be available to work on-call, overnights and weekends as needed. • SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT. Responsibilities • Troubleshoot and resolve network availability and outages specifically WAN related. • Work ServiceNow trouble tickets and drive to closure. • Work with the vendors to ensure that tickets are resolved and closed in a timely manner. • Administer multiple network service requests to vendors providing network services using advanced Telecom Expense Management software. • Execute the circuit implementation & disconnect lifecycle of assigned orders related to new installs, migrations, and disconnects and coordinate new upgrades and enhancements. • Support and work with Vendors on the day-to-day activities of the WAN escalations. • Maintain and improve runbooks, SOPs; share insights and lessons learned with the team. • Provide occasional assistance to more senior positions and/or performing functional duties under the oversight of more senior positions. Qualifications • A degree from an accredited College/University in the applicable field of services is preferred. 4 additional years of relevant experience in lieu of a college degree is required. If an individual's degree is not in the applicable field then 4 additional years of related experience is required. • 3+ years of applicable network experience and support to include SD-WAN, data circuits, network troubleshooting. • 2+ years of experience troubleshooting router, switch and modem connections and setup. • Prior experience working with Telecom Expense Management software is a PLUS. • Familiarity with Cisco and Fortinet is a PLUS. • Proficiency with MS Office Suite, especially Excel and Teams. • Must be flexible and willing to work on-call, overnights and weekends as needed. • Excellent organizational and communication skills. • Must be a US Citizen or have permanent residence status (Green Card). • Must be able to obtain Public Trust Clearance. • Must have lived in the United States for the past 5 years. • Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.