Service Desk Engineer (Remote)
Tier One Technologies · tier1technologies.com
UnavailableRemoteSenior8+ yrs
The job in short
Remote service desk engineer.
AuditCybersecurityCompliance
Details
- Found
- 22 d ago · posted 2024-10-06
- Location as listed
- UNAVAILABLE, DC, US
- Role
- Software Engineer
- Source
- The company’s own careers site
Full description
Overview
PLEASE NOTE: No corp-to-corp candidates will be accepted.
Responsibilities
• Design, build, maintain, and secure standardized workstation images for Windows and macOS supporting on-site, remote, and VDI access.
• Engineer endpoint baselines and technical controls that reduce risk of unauthorized discovery, lateral movement, malicious credential use, persistence, and defense evasion.
• Own engineering design and lifecycle maintenance for imaging, patching, automation, validation, rollback, and release management.
• Maintain OS and application patching, version control, and deployment workflows using approved enterprise tools such as Ivanti, KACE, Intune, GPO, JAMF, or equivalent.
• Engineer and maintain logging, telemetry, monitoring, and audit capabilities to track endpoint activity, enrollment, user authentication, network access, and compliance posture.
• Develop and execute validation testing after imaging or major patch cycles to confirm endpoint functionality, security agent health, authentication, and VDI connectivity.
• Support the assessment, recommendation, implementation, validation workflow by producing Findings Reports, Remediation Plans, Validation Reports, and change documentation.
• Create and maintain runbooks, technical standards, deployment procedures, rollback procedures, and engineering documentation for Service Desk and IRM teams.
• Support engineering escalations arising from complex Endpoint, image, patching, telemetry, and device-management incidents.
Qualifications
Core Qualifications:
• Bachelor’s degree in IT, Cybersecurity, or related field preferred; equivalent experience acceptable
• Must possess an active or interim Top Secret security clearance
• 8+ years of experience in IT, Endpoint Engineering, or Cybersecurity
• 6+ years of experience performing engineering functions in enterprise environments
• Experience working under formal change control, audit, and security governance processes
Additional Qualifications:
• Experience building and maintaining Windows and macOS workstation images
• Experience with image automation, image validation, rollback, and version control
• Experience integrating workstation images with VDI, EDR, authentication mechanisms, and logging agents
• Experience maintaining imaging toolchains and automation scripts using Ivanti, KACE, JAMF, or equivalent
• Experience with formal image-release processes including build, test, signoff, and release
• Hands-on experience with Ivanti and/or KACE for OS and application patching
• Experience managing configuration drift, remediation workflows, deployment failures, and rollback
• Experience validating patches post-deployment and supporting rollback/recovery
• Experience coordinating Intune/GPO-based patch orchestration for Windows endpoints
• Experience configuring Windows Event Logs, macOS Unified Logs, application logs, and endpoint logging agents
• Experience forwarding and validating logs to SIEM/EDR platforms such as Microsoft Sentinel or equivalent
• Experience implementing monitoring for patch status, enrollment status, image deployment status, and compliance posture
• Experience supporting forensic collection, artifact preservation, and audit readiness
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